Customer Care Executive

Trenix Technology LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Care Executive to enhance client satisfaction. The role encompasses responding to inquiries, resolving issues, and maintaining records. Ideal candidates will demonstrate strong communication skills, problem-solving abilities, and a commitment to customer service excellence.

Qualifications

• Prior experience in a customer service role is highly desirable.
• Must be able to speak English and Urdu.
• Proven ability to handle stressful situations.

Responsibilities

• Respond to customer or blogger inquiries via phone, email, or chat.
• Resolve customer or blogger issues and complaints effectively.
• Provide accurate information about products and services.

Skills

Communication

Problem-solving

Active Listening

Time Management

Conflict Resolution

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Customer Relationship Management (CRM) software

Microsoft Office Suite

Job description

Job Overview:

We are looking for a Customer Care Executive who will be responsible for providing excellent customer service and support to our clients or bloggers. This role involves handling inquiries, resolving issues, and ensuring customer or blogger satisfaction. The ideal candidate will possess strong communication skills, a customer-oriented attitude, and the ability to work in a fast-paced environment.

Responsibilities

1. Respond to customer or blogger inquiries via phone, email, or chat in a professional and timely manner.
2. Resolve customer or blogger issues and complaints effectively and efficiently.
3. Provide accurate information about products and services to customers or bloggers.
4. Maintain customer or blogger records and update account information as necessary.
5. Escalate complex issues to higher management when necessary.
6. Achieve and maintain a high level of customer or blogger satisfaction.
7. Participate in training sessions to improve product knowledge and customer service skills.
8. Adhere to company policies and procedures while interacting with customers or bloggers.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Prior experience in a customer service role is highly desirable.
• Proven ability to handle stressful situations and work under pressure.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Positive attitude and a customer-oriented mindset.
• Must be able to speak English and Urdu.

Skills

• Communication
• Problem-solving
• Customer Relationship Management (CRM) software
• Microsoft Office Suite
• Active Listening
• Time Management
• Conflict Resolution
• Multitasking