Customer Care Executive

Trustbend Packers & Movers; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Dubai is seeking a dedicated Customer Care Executive to join their team. The ideal candidate should possess excellent communication skills and have experience in customer service. Responsibilities include managing inquiries, providing information on services, and ensuring customer satisfaction. Candidates with proficiency in MS Office and fluency in English are preferred.

Qualifications

• Previous experience as a Customer Care Executive or in a similar customer service role.
• Ability to handle customer issues calmly under pressure.
• Knowledge of additional languages is an advantage.

Responsibilities

• Handle incoming calls, emails, and customer inquiries promptly.
• Provide detailed information about company services and pricing.
• Coordinate with operations and logistics teams for service delivery.
• Manage customer complaints and resolve issues efficiently.
• Maintain accurate customer records in the database.
• Follow up with customers to ensure satisfaction after services.
• Support in building long-term relationships with clients.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Proficiency in MS Office

Fluency in English

Education

High school diploma or higher education qualification

Tools

Customer management systems

Job description

Overview

Trustbend Packers & Movers seeks a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

Responsibilities

• Handle incoming calls, emails, and customer inquiries promptly and professionally.
• Provide detailed information about company services, pricing, and processes.
• Coordinate with operations and logistics teams to ensure timely service delivery.
• Manage customer complaints and resolve issues with efficiency and empathy.
• Maintain accurate customer records and update the database regularly.
• Follow up with customers to ensure satisfaction after services are completed.
• Support in building long-term relationships with clients by offering excellent service.
• Prepare daily, weekly, and monthly reports on customer interactions.

Qualifications

• Previous experience as a Customer Care Executive or in a similar customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle customer issues calmly under pressure.
• Proficiency in MS Office and customer management systems.
• Fluency in English; knowledge of additional languages is an advantage.
• High school diploma or higher education qualification.