Customer Care Centre Representative, Dubai (Emiratization)

Siemens Healthcare L.L.C.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare technology company in Dubai is seeking a Customer Care Centre Representative. In this role, you will be the first contact for customers, managing requests and coordinating field service operations. The ideal candidate should have a background in Biomedical Engineering or related fields, possess strong communication skills, and be proficient in Arabic and English. This position offers the opportunity to work in a dynamic, multicultural environment.

Qualifications

• Preferred degree in Biomedical Engineering, Electrical Engineering, Clinical Engineering, or related field.
• Excellent organizational, interpersonal, and communication skills required.
• Knowledge of Microsoft Office products is necessary.
• Familiarity with SAP MM and SD modules is a plus.
• Proficient in Arabic and English, required.
• Flexibility to work in 24/7 shifts including weekends on a rotational basis.

Responsibilities

• Serve as the first point of contact for Siemens Healthineers customers.
• Receive customer requests for maintenance and schedule field service activities.
• Coordinate dispatch activities for onsite visits and preventive maintenance.
• Create and monitor notifications based on customer requests.
• Provide support and coordination for CSEs.

Skills

Organizational skills

Interpersonal skills

Communication skills

Microsoft Office

SAP MM and SD modules

Proficiency in Arabic

Proficiency in English

Education

Biomedical Engineering

Electrical Engineering

Clinical Engineering

Job description

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Centre Representative to join our team based in Dubai, United Arab Emirates.

Responsibilities

• Serve as the first point of contact for Siemens Healthineers customers.


• Handle calls by receiving customer requests for corrective maintenance, preventive maintenance, application trainings, etc.


• Coordinate with customers to schedule field service activities and resources to ensure customer expectations and commitments are met.


• Create and monitor different types of notifications based on customer requests and assign the CSEs and CESs for the requested jobs in the mentioned regions.


• Coordinate the dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and CES visits.


• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.


• Ensure all service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up actions.

Qualifications

• You are a Biomedical Engineer (preferred), or you studied Electrical Engineering / Clinical Engineering or related courses of study.


• Excellent organizational, interpersonal, and communication skills.


• Knowledgeable in Microsoft Office products.


• Knowledge in SAP MM and SD modules is an advantage.


• Proficiency in Arabic and English is a must.


• Flexibility to work in 24/7 shifts including weekends on a rotational basis.

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Recruitment Agencies

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.