Customer Care Associate (Arabic & English Speaking)

APM Monaco; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

APM Monaco is seeking a Customer Service Representative based in Dubai to manage customer interactions via calls, emails, and live chat. Successful candidates will possess 3+ years of experience in luxury retail, be fluent in Arabic and English, and demonstrate strong communication skills. Enjoy a dynamic team environment with opportunities for growth, comprehensive benefits, and a collaborative culture.

Benefits

Medical benefits

Paid holidays

Generous employee discounts

Growth opportunities

Collaborative culture

Qualifications

• Minimum 3 years in customer service/luxury retail.
• Native Arabic and fluent English speaker.
• Able to work independently with minimal supervision.

Responsibilities

• Manage customer calls and requests for information.
• Handle emails and live chat inquiries.
• Liaise with Logistics and After Sales Service.

Skills

Communication

Interpersonal Skills

Proactivity

Patience

Problem Solving

Tools

MS Office

Job description

About the Role:

• Office and Home based
• 5-day work per week (Monday to Sunday)
• Native Arabic and fluent English Speaker is a MUST

Responsibilities:

• Manage customer calls and request relevant information
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

Requirements:

• Minimum 3 years relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Native Arabic and fluent English. Any other language will be a bonus.
• Able to work independently with minimal supervision
• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred

This position is based in Dubai.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

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