Customer Care Advisor - Dubai (UAE Nationals Only)

Emirates NBD Bank (PJSC); Dubai; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a leading financial services brand in the UAE as a Customer Care Advisor. This role focuses on providing exceptional customer service, assisting clients with inquiries, and promoting banking products. You will play a key role in enhancing customer satisfaction and loyalty while ensuring compliance with banking regulations. An innovative and supportive work environment awaits you, where you can grow your career and contribute to the success of a major banking institution in the Middle East. If you are passionate about helping others and are looking to make a difference, this opportunity is perfect for you.

Qualifications

• Exceptional customer service skills with a focus on problem resolution.
• Ability to educate customers about banking products.

Responsibilities

• Assist customers with inquiries and transactions promptly.
• Identify sales opportunities and promote banking products.

Skills

Customer Service

Problem Resolution

Sales Skills

Communication Skills

Education

Bachelor's Degree or Equivalent

Job description

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD, which has close to half a million users and continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy to empower and develop nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern, and supportive work environment to contribute to the nation's success. We are seeking talented UAEN individuals to join our ENBD family.

Job Purpose

As a Customer Care Advisor at Emirates NBD, your role is to provide exceptional customer service by assisting customers with inquiries, transactions, and problem resolution. You will promote banking products and services and ensure overall customer satisfaction while adhering to banking regulations and policies. The goal is to enhance customer profitability and loyalty through excellent service.

Key Responsibilities

1. Provide excellent customer service by assisting customers with inquiries, transactions, and resolving issues promptly and professionally.
2. Educate customers about banking products and services to meet their financial needs.
3. Identify sales opportunities and cross-sell banking products such as loans, credit cards, and investment accounts.
4. Resolve customer complaints and issues efficiently while maintaining high service standards.
5. Ensure compliance with banking regulations and procedures to maintain security and integrity.
6. Maintain a clean and organized work environment within the branch.
7. Collaborate with team members to achieve branch goals and objectives.
8. Participate in training programs to enhance knowledge of banking products, services, and procedures.
9. Uphold professionalism and integrity in all interactions with customers and colleagues.

Desired Candidate Profile

Skills and Experience:

• Bachelor's degree or equivalent (any specialization).

Note: Naukrigulf.com is a platform connecting jobseekers and employers. Candidates should independently verify the legitimacy of employers. We do not endorse requests for payments or sharing sensitive personal information. For security tips, visit our Security Advice page. Report any fraud to [e-mail].

Emirates NBD Bank PJSC is Dubai's government-owned bank and one of the largest banking groups in the Middle East by assets.