Customer Care & Administrator - Dubai

Malt; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading freelance marketplace in Dubai is seeking an experienced administrative and sales support person. Key responsibilities include onboarding freelancers, managing client interactions, and improving processes. The ideal candidate has 1-2 years of experience, is fluent in Arabic and English, and is proactive and organized. This role offers hybrid working conditions and a supportive environment for personal growth.

Benefits

30 days annual leave

1 month paid sabbatical after 3 years

Performance-based bonus scheme

Stock options

Private health insurance

Qualifications

• 1-2 years of experience in administration/sales support.
• Proficient in Microsoft Office and comfortable with CRM tools.
• Very good interpersonal skills and customer interaction comfort.

Responsibilities

• Guide freelancers in creating profiles on the Malt platform.
• Serve as primary contact for client administrative managers.
• Monitor process & product improvements to enhance user experience.

Skills

Experience in administration / sales support

Good command of Excel

Interpersonal skills

Proactive and organized

Fluent in Arabic and English

Tools

Microsoft Office

CRM tools

Notion

Job description

Discover our galaxy: Join the Future of Work! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.

What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! At Malt, we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Key responsibilities

1. Customer Onboarding on Malt Products: Guiding freelancers in creating profiles on the Malt platform and assisting with proposal formalisation.
2. Administrative and Commercial Management: Serve as the primary point of contact for client administrative managers, ensuring seamless implementation of administrative, financial, and legal processes. Oversee contracts, commercial proposals, quotes, and documentation for clients and freelancers. Coordinate with Malt's Finance team on invoicing, collections, and billing queries. Support client meetings and follow-ups on operational topics.
3. Process Improvement and Product Innovation: Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth. Improve the platform and user experience: advocate for the needs of the freelancer community across teams, become the expert on our platform, identify points frequently raised with customer service, and suggest improvements. Collect and analyse user feedback to identify product improvement opportunities. Collaborate closely with cross-functional teams to enhance the freelancer experience and platform functionalities.

User experience is the key to Malt's success! It allows us to transform a problem into a WOW effect, and to turn a dissatisfied customer into a super ambassador!

About you

• You have 1-2 years of experience in administration / sales support.
• You have a good command of Excel and are confident using Microsoft Office tools; experience with CRM tools or Notion is a plus.
• You have very good interpersonal skills and are comfortable interacting with customers.
• You are proactive, organized, and rigorous.
• You are comfortable in changing and dynamic environments where everything has to be built.
• You are fluent in Arabic and English.

How to join the mission?

1. First call with a member from our Talent team, to better understand your background and share more about this opportunity.
2. Second interview with the Customer Administration Manager, to deep dive into your experience and technical skills.
3. Third interview with Customer Admin and Customer Care Team Leads, business case to test your writing skills and customer approach.
4. Final interview with Edward, Head of Customer Care & Administration, and Soufya, our Middle East Director, to discuss the roles impact and our long-term vision in the region.

Malt is the perfect space to thrive personally and professionally. Onboarding: Before easing into your new role, you'll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris. Annual leave: 30 days / year. Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years. Bonus scheme: Opportunity to earn based on your performance! Stock options: Every Malter is entitled to stock options. Free books: If you're interested in learning more about any topic relevant to your career, just tell us the books you'd like to read, and we'll order them for you without any questions asked or approval processes to follow. Remote work: Hybrid remote policy. Private health insurance. Due to just launching in Dubai, we are working on our local benefits package.

Ready? Get your ticket to Malt! Malt is committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.