Customer Care & Administrator - Dubai

La French Tech Taiwan; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A tech company in Dubai seeks a candidate for process improvement and product innovation. The role involves monitoring improvements, analyzing user feedback, and collaborating with teams. Candidates should have 1-2 years in sales support, be proficient in Microsoft Office, and fluent in Arabic and English. The position offers 30 days of annual leave and a hybrid work policy.

Benefits

30 days of annual leave

One month paid sabbatical after 3 years

Bonus based on performance

Stock options

Free books for career development

Hybrid remote policy

Private health insurance

Qualifications

• 1-2 years of experience in administration / sales support.
• Good command of Excel.
• Comfortable interacting with customers.
• Able to thrive in dynamic environments.

Responsibilities

• Monitor and measure process & product improvements.
• Collect and analyze user feedback.
• Collaborate with cross-functional teams to enhance the platform.

Skills

Proactive

Organized

Interpersonal skills

Fluent in Arabic

Fluent in English

Tools

Microsoft Office

CRM tools

Notion

Job description

Process Improvement and Product Innovation

Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth.

Improve the platform and user experience

Advocate for the needs of the freelancer community across teams.

Be at the heart of the product, become the expert on our platform.

Identify points frequently raised with customer service and suggest improvements.

Collect and analyse user feedback to identify product improvement opportunities.

Collaborate closely with cross-functional teams to enhance the freelancer experience and platform functionalities.

Advocate for the needs of the freelancer community across teams by championing their requirements to the global product, finance operations, and community teams, ensuring close collaboration and alignment.

User experience is the key to Malt's success! It allows us to transform a problem into a WOW effect, and to turn a dissatisfied customer into a super ambassador!

About You ????????

You have 1-2 years of experience in administration / sales support.

You have a good command of Excel and are confident using Microsoft Office tools; experience with CRM tools or Notion is a plus.

You have very good interpersonal skills and are comfortable interacting with customers.

You are proactive, organized and rigorous.

You are comfortable in changing and dynamic environments where everything has to be built.

You are fluent in Arabic and English.

How to join the mission? ????

First call with a member from our Talent team, to better understand your background and share more about this opportunity.

Second interview with the Customer Administration Manager, to deep dive into your experience and technical skills.

Third interview with Customer Admin and Customer Care Team Leads, business case to test your writing skills and customer approach

Final interview with Edward, Head of Customer Care & Administration, and Soufya, our Middle East Director, to discuss the role’s impact and our long-term vision in the region.

Malt is the perfect space to thrive personally and professionally ????

• Onboarding : Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
• Annual leave : 30 days / year
• Sabbatical : 1 month paid sabbatical once you've been with Malt for 3 years
• Bonus scheme : Opportunity to earn based on your performance!
• Stock options : Every Malter is entitled to stock options
• Free books : If you’re interested in learning more about any topic relevant to your career, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
• Remote work : Hybrid remote policy
• Private health insurance

Due to just launching in Dubai, we are working on our local benefits package.

Ready? Get your ticket to Malt ????

At Malt, we are committed to fostering an inclusive and diverse workplace.

We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability.

Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Additional Information

Contract Type : Full-Time

Location : Dubaï

Possible partial remote

Apply Now

See Other Malt Job Listings