Customer Care

Job Title: Customer Service Executive

Vacancy: 1 Vacancy

Nationality: Any Nationality

Qualifications Requirements:

1. Fresh graduate or up to three years experience in customer service, preferably in real estate or a related industry within the UAE.
2. Education: Bachelor’s degree in business administration, Marketing, or a related field.

Job Description:

A Customer Service Executive in real estate development is responsible for creating a positive experience for clients and upholding the company's reputation. This is achieved through effective client interaction, which includes addressing concerns, disseminating information, resolving problems, and managing relationships.

Oversee Customer Service Operations:

1. Prepare, manage, and help clients understand and complete necessary paperwork related to transactions, such as contracts, applications, cancellation, transfer, registration, and property handover documents.
2. Issue NOC for the units at the handover stage to resale or for mortgage applying purposes.
3. Track all communications with clients, maintain an organized database, and provide management with regular status reports.
4. Conduct follow-up calls or emails to check on client satisfaction after transactions or services have been rendered. Gather feedback to improve service delivery and client experience.
5. Prepare documentation for transactions, such as agreements, and adhere to the company policy.
6. Build and maintain strong relationships with clients by understanding their needs, preferences, and requirements regarding properties.
7. Address and resolve client complaints in a timely and professional manner.
8. Ensure that all customer interactions, preferences, and issues are accurately documented in the CRM system for easy access and tracking.
9. Maintain communication with clients, providing them with updates on property availability, status of inquiries, or any changes related to their interests.

Customer Inquiries and Support:

1. Act as the focal point of contact for clients, addressing questions related to real estate services.
2. Share detailed information about properties, including specifications, amenities, availability, and location advantages.

Communication:

1. Respond to client inquiries through phone, email, WhatsApp, and in-person meetings while maintaining client relationships.
2. Implement day-to-day operations of customer service, ensuring compliance with policies and regulations.
3. Provide information and guide clients through the legal procedures of cancelling, transferring ownership, termination, and registration in accordance with relevant regulations.
4. Resolve any issues or concerns raised by clients in a timely and professional manner.
5. Provide efficient and courteous customer service to clients in all aspects.

Compliance:

1. Ensure customer satisfaction and provide professional customer support.
2. Provide accurate, valid, and complete information by using the right methods/tools.
3. Handle complaints and inquiries to ensure customer satisfaction.
4. Collaborate with other departments to align processes and ensure streamlined operations.
5. Perform duties according to Reportage policy and procedures and UAE law.

Report Generation:

1. Report on problems that have a significant impact on the overall goals of the company to customer service.
2. Address and resolve client concerns, complaints, or service issues promptly and effectively.
3. Liaise with various internal departments to resolve issues and communicate resolutions to clients.
4. Document customer interactions and maintain records of issues and resolutions.

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