Customer Account Manager

Raytheon Technologies; Abu Dhabi; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Customer Account Manager to spearhead business growth in the UAE. This pivotal role involves collaborating with cross-functional teams to develop strategies that align with customer needs while managing key relationships. The ideal candidate will possess extensive experience in business development, particularly within the defense sector, and demonstrate a deep understanding of the local market dynamics. Join a forward-thinking organization that values ethical conduct and offers a dynamic environment where your contributions will drive significant impact.

Qualifications

• 12+ years of experience in Business Development or Defense Sales.
• Proficiency in Microsoft Office suite at an intermediate level or above.
• Experience in managing projects within the defense industry.

Responsibilities

• Develop and maintain effective relationships with customers and partners.
• Collaborate with various teams to align customer needs with business strategies.
• Act as the primary point of contact for customer engagement.

Skills

Business Development

Defense Sales

Pipeline Generation

Cross-Selling Strategies

Project Management

Communication Skills

Customer Relationship Management

Problem Solving

Team Management

Cultural Understanding

Education

University Degree

Advanced Degree

Tools

Microsoft Office Suite

Job description

The Customer Account Manager (CAM) is responsible for growing Raytheon’s business in the United Arab Emirates (UAE) and representing Raytheon’s portfolio of products and services to the UAE customer.

Key Responsibilities:

1. Collaborate with Requirements & Capabilities (R&C), product line, and functional leaders across the RTN enterprise to develop in-country strategies, plans, and risk mitigation activities that align customer needs and local market understanding with opportunities for RTN’s relevant products and services in country.
2. Own and operate the assigned R&C pipeline.
3. Prepare artefacts in support of Gate reviews (Gates 1 thru 4).
4. Develop and maintain effective relationships with customers, key partners, and suppliers, both locally and internationally, as necessary by the needs of the opportunity/pursuit.
5. Maintain clear communication lines with all stakeholders, including routine updates/status at business development meetings/collaborations.
6. The CAM is responsible as the primary point of contact for customer engagement and shaping efforts.
7. The position is located in the United Arab Emirates and will be a member of the REL Requirements & Capabilities team.
8. Develop and maintain customer contact and engagement plans to establish a one Raytheon approach to managing the customer relationship.

Qualifications & Experiences:

1. A University Degree or equivalent experience with a minimum of 12 years of relevant experience, or an Advanced Degree with a minimum of 10 years of experience in Business Development or Defense Sales.
2. Proficiency in Microsoft Office suite (intermediate level or above).
3. Experience in new business creation and business captures in the UAE environment.
4. Skills in pipeline generation, integrated solutions, and cross-selling strategies.
5. Established relationships and a network with Saudi customers and partners.
6. Ability to leverage customer knowledge to identify growth opportunities in UAE.
7. Understanding of UAE customer culture, political and military environment, and regional customs and norms.
8. Knowledge of UAE procurement, fiscal, and regulatory environment.
9. Broad understanding of Raytheon’s solutions portfolio, technologies, and services.
10. Fluency in written and spoken Arabic and basic English.
11. Experience managing projects within the defense industry.
12. Experience in solution and proposal development.
13. Knowledge of US export control processes and regulations.
14. Ability to drive priorities, enhance performance, and solve moderately complex problems.
15. Demonstrated project management competence.
16. Ability to support business proposals, including tenders.
17. Strong communication skills for cross-program coordination.
18. Ability to manage moderately complex pursuits in a multidisciplinary environment.
19. Effective communication with internal and external stakeholders.
20. Capability to develop and manage cooperative relationships.
21. Skills in policy explanation, influence, and customer expectation management.
22. Ability to work independently and as part of a team, with a focus on team needs.
23. Quick learner with the ability to apply new concepts effectively.
24. Unquestionable ethical conduct in all business interactions.
25. Experience managing a team of professionals.
26. Ability to review and oversee team work exercising independence and latitude.
27. Understanding of customer acquisition processes and lifecycle.
28. Decision analysis and resolution skills.
29. Maintain composure and objectivity in conflicts.
30. Decisiveness and goal-oriented planning.
31. Ability to provide and accept professional advice appropriately.

RTX adheres to principles of equal employment opportunity. All qualified applicants will be considered without regard to ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.