Customer Account Handler

The main purpose of the job is to ensure services are coordinated as per customers' requirements. The job exists to ensure all job details are coordinated/followed up and payments are received within set timelines. The job contributes to ensuring customer satisfaction and remuneration for the company.

Key Responsibilities

1. Create checklists, open job files and review communications.
2. Close job files promptly and follow up receipt of third-party invoices to ensure prompt billing.
3. Follow up payments to ensure settlement within the agreed period.

Requirements

1. Graduate, university degree preferably with a technical background.
2. Preferably, hold a UAE Driving License.
3. Knowledge of the shipping industry (types of ships, etc.) and a pro-active can-do approach is crucial.
4. Excellent English communication skills and knowledge of sub-Asian languages.
5. Proficient in Office and communication applications/software.
6. Minimum 1 year experience as a Customer Service Officer in shipping/port operations.

Company Industry

• Shipping

Department / Functional Area

• Business Development

Keywords

• Customer Account Handler