Customer Account Handler

GAC Marine L.L.C; Fujairah City; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Customer Account Handler to join their dynamic team in Fujairah. This role is crucial for ensuring services meet customer needs and for maintaining high levels of satisfaction. You'll be responsible for coordinating job details, managing communications, and ensuring prompt billing and payment processes. The company offers a supportive environment with opportunities for professional growth and a competitive benefits package. If you're detail-oriented and passionate about the shipping industry, this is an exciting opportunity to make a significant impact.

Benefits

Professional Growth Opportunities

Dynamic Work Environment

Competitive Compensation Package

Supportive Work Culture

Qualifications

• Graduate with a technical background preferred.
• Minimum 1 year experience in customer service for shipping.

Responsibilities

• Coordinate services as per customer requirements.
• Follow up on payments and ensure timely billing.

Skills

Customer Service

Communication Skills

Knowledge of Shipping Industry

Proficiency in Office Applications

Education

University Degree

Tools

Office Applications

Job description

Job Description

Join our global team: Customer Account Handler opportunity in Fujairah

GAC is dedicated to fostering long-term relationships with customers, staff, and suppliers. We are committed to delivering integrated shipping, logistics, marine and related services worldwide with the highest levels of quality and safety. We are seeking a skilled and motivated individual to fill the role of Customer Account Handler in our GAC Fujairah Office.

Could you be the ideal candidate?

Job Description

The main purpose of the job is to ensure services are coordinated as per customers’ requirements. The job exists to ensure all job details are coordinated/followed up and payments are received within set timelines. The job contributes to ensure customer satisfaction and remuneration for the company.

Key Responsibilities

• Create checklists, open job files and review communications
• Close job files promptly and follow up receipt of third-party invoices to ensure prompt billing
• Follow up payments to ensure settlement within the agreed period
  
  

Job requirements

• Requirements
• Graduate, university degree preferably with a technical background
• Preferably, hold a UAE Driving License
• Knowledge of shipping industry (types of ships, etc.) and a pro-active “can do” approach is crucial
• Excellent English communication skills and knowledge of sub-Asian Languages
• Proficient in Office and communication applications / software
• Minimum 1 year experience as a Customer Service Officer in shipping/port operations
  

What We Offer

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• The chance to work with a global leader in the industry
  
  

Apply Now

If you are a motivated and detail-oriented individual with a passion for shipping, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that values long-term relationships, quality, and safety.

If you think you have what it takes to become part of the GAC Fujairah team, we look forward to receiving your application.