CSM - Customer Success Manager | Dubai, UAE

Brixio; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join an agile and innovative company as a Customer Success Manager in Dubai, where you'll play a pivotal role in driving client success and service delivery for Cloudflare solutions. This highly-visible position offers the opportunity to manage enterprise accounts, ensuring client satisfaction and fostering strong relationships. With a focus on onboarding, project coordination, and performance metrics, you will have the autonomy to make a significant impact. Enjoy the benefits of working in a tax-free, diverse, and tech-driven environment while advancing your career in a strategic role that supports growth and leadership opportunities.

Benefits

Tax-free salary

Opportunity for growth

Agile company culture

Qualifications

• 7-10 years in customer-facing roles in cloud or cybersecurity.
• Experience managing enterprise accounts in demanding sectors.

Responsibilities

• Lead onboarding process for Cloudflare services.
• Serve as the primary contact for client communications.
• Drive performance reviews and provide proactive recommendations.

Skills

Cloudflare solutions

Customer Success Management

Stakeholder management

Fluent in English and Arabic

KPI management

Job description

CSM - Customer Success Manager

Brixio Dubai, United Arab Emirates Apply now Posted 4 hours ago Permanent Competitive

CSM - Customer Success Manager

Customer Success Manager - Cloudflare Integration Dubai, UAE

Location : Dubai, UAE (Relocation supported for regional candidates)
Team : Cloudflare Integration & Cybersecurity Services
Reports to : Director of Cloudflare & Cybersecurity
Seniority Level : Mid-Level
Employment Type : Full-Time

About the Role

Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.

You will be the primary point of contact for new and strategic accounts - responsible for onboarding, project coordination, renewals, and day-to-day client relationships . The role offers autonomy, impact, and growth within a fast-moving international environment.

Requirements

Key Responsibilities

• Customer Onboarding & Planning
• Lead and structure the onboarding process for Cloudflare services.
• Create and maintain customer success plans with measurable KPIs.
• Primary Client Interface
• Serve as the go-to contact for all client communications and service requests.
• Own the customer relationship, escalate issues when needed, and ensure client satisfaction.
• Project & Resource Coordination
• Collaborate with our technical and delivery teams across Brixio's global offices.
• Ensure clear communication, deadlines, and successful implementation of services.
• Insights, Reporting & QBRs
• Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
• Provide proactive recommendations based on usage, risk, and future opportunities.
• Retention & Growth
• Own MRR and renewal targets; support upsell/cross-sell strategies with the account team.
• Actively mitigate churn and ensure high customer health scores.

Who We're Looking For

Required Profile

• Location:
• Already in Dubai OR
• Open to relocating (must have prior Middle East experience with enterprise clients)

Experience

• 7-10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
• Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
• Proven ability to drive software adoption, retention, and client success

Skills

• Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
• Confident in leading QBRs, managing stakeholders, and resolving service issues
• Fluent in English and Arabic
• Comfortable with KPIs tied to MRR, and ARR growth

Benefits

Why Join Brixio

• Strategic Cloudflare partner across EMEA
• Agile company with global talent and local delivery power
• High-impact role with visibility across strategic accounts
• Opportunity to grow into regional leadership or technical advisory roles
• Based in Dubai - tax-free, diverse, and tech-driven

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