CS Manager-Dubai(Event Tech)

Dreamcast; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Join a leading company in the event industry as a Project Manager. You will be responsible for leading projects, managing client relationships, and ensuring high standards in delivering events. This role offers excellent career development opportunities in a dynamic environment with a focus on international events.

Benefits

Stability and long-term career opportunities

Excellent earning opportunities linked to company success

Clear and transparent career advancement model

Qualifications

• Degree in Business Informatics, Business Administration, or a related field.
• Proven experience as a Project Manager in IT-related projects.
• Strong affinity for IT solutions and project management.

Responsibilities

• Lead the planning and implementation of complex projects.
• Serve as the primary point of contact for clients.
• Coordinate and oversee projects at international events.

Skills

Communication

Project Management

Client Relationship Management

Problem Solving

Team Collaboration

Technical Specifications

Customer Retention

Education

Degree in Business Informatics

Degree in Business Administration

Job description

Do you enjoy taking responsibility for planning, coordinating, managing, and implementing challenging projects in the trade fair and event industry, while nurturing strong client relationships? Then join us at Dreamcast and become part of exciting national and international events!

About Dreamcast

Dreamcast develops flexible and powerful solutions for organizers, exhibitors, and visitors at trade fairs, conferences, and cultural events. We specialize in visitor registration, ticketing, and admission control.

Your Responsibilities

Project Management:

• Lead the planning, coordination, management, and successful implementation of complex projects within the trade fair and event industry.
• Clearly define and document project objectives covering functional scope, timelines, budgets, and quality standards.
• Analyze client requirements and translate them into precise technical and functional specifications.
• Independently handle installations, configurations, and provide consultation directly to customers.
• Create detailed project plans, timelines, and manage resources efficiently.
• Coordinate and oversee projects at international events, ensuring alignment with client expectations and company standards.
  
  

Account Management

• Serve as the primary point of contact for clients, nurturing and maintaining long-term relationships.
• Understand client needs and proactively provide solutions and recommendations that align with their objectives.
• Regularly communicate project progress, handle client inquiries, and resolve concerns promptly.
• Identify upselling and cross-selling opportunities based on deep understanding of customer requirements.
• Collaborate with internal teams to ensure the delivery of exceptional customer service and satisfaction.
• Prepare and conduct regular client meetings and reviews to monitor satisfaction and project success.
  
  

Your Profile

• Successfully completed degree in Business Informatics, Business Administration, or a related field, coupled with robust experience in Project Management.
• Proven experience as a Project Manager or Consultant in IT-related customer projects, ideally within event technology or similar fields.
• Strong affinity for IT solutions, including the specification, development, and evaluation of complex customer requirements.
• Highly structured, independent, proactive, and reliable work ethic.
• Excellent teamwork, communication, and interpersonal skills.
• Fluency in English, with additional languages considered advantageous.
  
  

Your Personality

• Results-oriented with a strategic overview and ability to manage multiple priorities simultaneously.
• Exceptional empathy, negotiation, and communication skills to effectively engage with diverse stakeholders.
• Confident, professional demeanor with a clear focus on achieving client satisfaction.
• Leadership qualities, assertiveness, and motivational skills to drive your project teams.
  
  

Our Offer To You

• Stability and long-term career opportunities within a modern, successful company.
• Excellent earning opportunities, directly linked to company success.
• Clear and transparent career model providing advancement opportunities.
  
  

Join our dynamic team and play a key role in delivering outstanding events worldwide!

Skills: customer retention,technical specifications,client handling,communication,project management,team collaboration,event management,client relationship management,customer requirements,events,problem solving,it solutions