CS Manager-Dubai

Dreamcast; Dubai; On-site; USD 70,000 - 100,000; Full time

Job summary

Join a leading company in the event technology sector as a Project Manager, overseeing complex projects and nurturing strong client relationships. This role involves strategic planning, client management, and requires a proven degree in Business Informatics or Business Administration, coupled with robust project management experience. If you thrive in dynamic environments and have a passion for delivering exceptional events, we would love to hear from you.

Benefits

Stability and long-term career opportunities

Excellent earning opportunities linked to company success

Transparent career model

Qualifications

• Experience in Project Management within event technology.
• Proven track record of handling IT-related customer projects.

Responsibilities

• Lead project planning, coordination, and implementation.
• Maintain long-term client relationships and oversee project success.

Skills

Project Management

Communication

Client Relationship Management

Technical Specifications

Problem Solving

Team Collaboration

Customer Requirements

Event Management

Customer Retention

IT Solutions

Education

Degree in Business Informatics

Degree in Business Administration

Related Field Degree

Job description

Do you enjoy taking responsibility for planning, coordinating, managing, and implementing challenging projects in the trade fair and event industry, while nurturing strong client relationships? Then join us at Dreamcast and become part of exciting national and international events!

About Dreamcast

Dreamcast develops flexible and powerful solutions for organizers, exhibitors, and visitors at trade fairs, conferences, and cultural events. We specialize in visitor registration, ticketing, and admission control.

Your Responsibilities

Project Management:

• Lead the planning, coordination, management, and successful implementation of complex projects within the trade fair and event industry.
• Clearly define and document project objectives covering functional scope, timelines, budgets, and quality standards.
• Analyze client requirements and translate them into precise technical and functional specifications.
• Independently handle installations, configurations, and provide consultation directly to customers.
• Create detailed project plans, timelines, and manage resources efficiently.
• Coordinate and oversee projects at international events, ensuring alignment with client expectations and company standards.
  
  

Account Management

• Serve as the primary point of contact for clients, nurturing and maintaining long-term relationships.
• Understand client needs and proactively provide solutions and recommendations that align with their objectives.
• Regularly communicate project progress, handle client inquiries, and resolve concerns promptly.
• Identify upselling and cross-selling opportunities based on deep understanding of customer requirements.
• Collaborate with internal teams to ensure the delivery of exceptional customer service and satisfaction.
• Prepare and conduct regular client meetings and reviews to monitor satisfaction and project success.
  
  

Your Profile

• Successfully completed degree in Business Informatics, Business Administration, or a related field, coupled with robust experience in Project Management.
• Proven experience as a Project Manager or Consultant in IT-related customer projects, ideally within event technology or similar fields.
• Strong affinity for IT solutions, including the specification, development, and evaluation of complex customer requirements.
• Highly structured, independent, proactive, and reliable work ethic.
• Excellent teamwork, communication, and interpersonal skills.
• Fluency in English, with additional languages considered advantageous.
  
  

Your Personality

• Results-oriented with a strategic overview and ability to manage multiple priorities simultaneously.
• Exceptional empathy, negotiation, and communication skills to effectively engage with diverse stakeholders.
• Confident, professional demeanor with a clear focus on achieving client satisfaction.
• Leadership qualities, assertiveness, and motivational skills to drive your project teams.
  
  

Our Offer To You

• Stability and long-term career opportunities within a modern, successful company.
• Excellent earning opportunities, directly linked to company success.
• Clear and transparent career model providing advancement opportunities.
  
  

Join our dynamic team and play a key role in delivering outstanding events worldwide!

Skills: customer retention,technical specifications,client handling,communication,project management,team collaboration,event management,client relationship management,customer requirements,events,problem solving,it solutions