CRM Technical Consultant (Digital Cluster)

Job Description

The role of Microsoft Dynamics (CRM) Technical Developer will be familiar with at least one implementation of a commercial CRM system in Dynamics 365. The Microsoft Dynamics Technical Developer will be responsible for analysis, designing, building, and testing. The Microsoft Dynamics Technical Developer will be considered a product expert who is also responsible for providing support in CRM issue escalation and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Responsibilities

• The CRM Technical Developer is responsible for analysis, design, build and testing of CRM system. This includes gathering and documenting requirements, configuring the CRM system, data migration, and setting up security and access controls.
• They work closely with clients to understand their business processes and tailor the CRM system to meet specific requirements.
• Enhance the efficiency of the development, testing and release process.
• Design and implement data integration solutions ensuring seamless flow of data between CRM and other software applications such as ERP systems, marketing automation platforms, or e-commerce platforms.
• Provide technical support to clients during and after the CRM implementation. Troubleshoot issues, identify root causes, and propose and implement solutions to ensure the smooth operation of the CRM system.
• Ensure technical issues are resolved in a cost-effective, efficient, and timely manner.
• Prepare technical documentation on work items which consists of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.

Qualifications

• One of the certifications from the following is preferred:
• Power Apps + Dynamics 365 Developer Associate
• Power Automate RPA Developer Associate
• Power Platform Solution Architect Expert
• Minimum 1 end-to-end implementation experience.
• Deep knowledge of Dynamics 365 CRM.
• Experience in implementing online (cloud) CRM solutions.
• Good experience in implementing MSD CRM Sales, Customer Service, and Marketing modules.
• Deep understanding of best practices.
• Exceptional analytical and problem-solving skills.
• Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
• Experience in the public sector is desirable.
• Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure, Power BI, Logic Apps, Azure Functions, Data Factory, Groups or Teams, Omni Channel, PowerApps, and Common Data Services.
• Adhere to the software development standards adopted in ADPORTS.
• Minimum of 8-10 years of experience.
• Minimum of 8-10 years of experience in implementation of a commercial CRM system in Dynamics 365.

About Us

AD Ports Group is a Global Player. Through organic growth and partnerships, AD Ports Group has developed over the years into an integrated premier enabler of trade, industrialisation, and economic diversification. Established by Emiri Decree and owned by ADQ, one of the region's largest holding companies with a broad portfolio of major enterprises spanning key sectors of Abu Dhabi's diversified economy.

AD Ports Group is committed to building elite trade and logistics propositions. As trade has grown, so have we. Today, we are an integrated business across 5 clusters: Digital, Economic Cities & Free Zones, Logistics, Maritime, and Ports connecting global maritime routes and international trading partners.

About The Team

We offer exciting opportunities to people from different backgrounds and nationalities through internal career advancement programmes. Once a member of our staff, you have the chance to grow horizontally and vertically throughout your career journey with us.

We are proud to be the first organization from the Middle East region to receive the prestigious Investors in People (IIP) Platinum accreditation.

Find more about us here.