CRM Specialist

Pranam Recruiters; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate development company is looking for a CRM Specialist to manage client relationships effectively. The successful candidate will enhance customer satisfaction through engagement and support while utilizing CRM software to track interactions. Candidates should have 3-5 years of experience and be proficient in CRM solutions.

Qualifications

• 3-5 years of experience in a real estate development company.
• Proficiency in CRM software.
• Familiarity with DLD regulations is a plus.

Responsibilities

• Manage client interactions using CRM software.
• Resolve client queries and provide support.
• Collaborate with sales and marketing teams.

Skills

Communication

Interpersonal skills

CRM software

Microsoft Office

Tools

Salesforce

Zoho

HubSpot

Job description

CRM Specialist Real Estate Developer

• Location: UAE (Candidates must be locally available)
  
• Experience: 3 5 Years
  
• Industry: Real Estate / Property Development
  
• Type: Full-time
  
• Visa: Transferable visa required
  

Key Responsibilities
1. Client Relationship Management

• Act as a dedicated point of contact for buyers investors and tenants.
  

• Manage client interactions using CRM software to ensure accurate tracking and follow-ups.
  

• Resolve client queries ensuring high satisfaction levels across the sales lifecycle.
  

2. CRM & Database Management

• Maintain an organized database of prospects and clients in CRM software (Zoho Salesforce or similar).
  

• Segment and categorize clients based on their buying stage preferences and property interests.
  

• Ensure CRM data accuracy transaction status updates and communication logs.
  

3. Client Onboarding & Support

• Handle SPAs contracts and assist with documentation coordination.
  

• Guide clients through onboarding processes and company services.
  

• Provide post-sale and post-rent support with documents DLD registration and other formalities.
  

4. Lead Generation & Conversion Support

• Collaborate with the sales and marketing teams to support lead qualification and nurturing.
  

• Engage with leads via calls email and WhatsApp to ensure conversion potential.
  

• Monitor follow-up timelines and ensure timely response to all inquiries.
  

5. Cross-department Collaboration

• Coordinate with Sales Marketing and Admin teams to streamline client handling.
  

• Offer customer feedback and CRM insights to improve service delivery.
  

RequirementsCandidate Requirements

• 3 5 years of proven experience in a real estate development company in a CRM or client servicing role.
  

• Proficiency in CRM software (e.g. Salesforce Zoho HubSpot).
  

• Familiarity with DLD (Dubai Land Department) regulations and document procedures is a strong plus.
  

• Excellent communication and interpersonal skills in English (Arabic is a plus).
  

• Strong skills in Microsoft Office (Excel Word PowerPoint).
  

• Currently based in the UAE with a transferable visa.
  

Preferred Background

• Real Estate Development
  

• CRM Operations / Client Relations
  

• Contract & Document Handling
  

• Experience with Dubai real estate compliance (DLD)
  

BenefitsSalary: Upto 5000 AED/month