CRM Specialist

Bounty Hunter World; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate company in Dubai is seeking a CRM Specialist responsible for enhancing client satisfaction and managing customer relationships. The ideal candidate will have 3-5 years of experience, particularly in real estate, and a strong background in CRM systems. This role involves client onboarding, database management, and collaboration with sales and marketing teams, making it critical for a seamless customer experience.

Qualifications

• 3-5 years of experience in CRM or real estate.
• Candidates should have experience with SPAs and contracts.
• Familiarity with DLD processes is a plus.

Responsibilities

• Manage client relationships and handle queries and SPAs.
• Maintain and update customer databases using CRM.
• Generate and qualify leads through various channels.

Skills

Communication

Interpersonal Skills

CRM Software Proficiency

Tools

Microsoft Office Suite

Job description

JOB SUMMARY:

As a CRM Specialist, you will be responsible for managing customer relationships, enhancing client satisfaction, and improving overall customer experience. You will handle SPAs (Sales & Purchase Agreements) and contracts, inquiries, resolve issues, and maintain strong relationships with both potential and existing clients. Your role will focus on utilizing CRM systems to track interactions, analyze customer data, and deliver personalized communication.

Note: Should have a Real Estate Developer background. Should have experience dealing with CRM software. Experience dealing with DLD is a plus. With at least 3-5 years’ experience in the same profession. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). The candidate should be available in UAE, with transferable visa.

KEY RESPONSIBILITIES:

1. Client Relationship Management:
   • Build and maintain relationships with potential buyers, sellers, renters, and investors.
   • Act as a point of contact for clients, addressing their queries, concerns, and needs promptly.
   • Track customer interactions using CRM software to ensure all details are recorded and followed up on in a timely manner.
2. Database Management:
   • Maintain and update a comprehensive database of customers, prospects, and leads.
   • Ensure accurate entry of client information, transaction history, and preferences into the CRM system.
   • Segment clients into groups based on needs, preferences, or status to tailor communication.
3. Client Onboarding & Support:
   • Responsible for SPAs and contracts.
   • Assist in the onboarding process for new clients, ensuring they understand the services offered and the company’s processes.
   • Provide post-sale support, helping customers with their queries regarding property details, documentation, and transactions.
4. Lead and Conversion:
   • Generate new leads through various channels (online platforms, referrals, etc.).
   • Qualify and nurture leads by maintaining consistent contact through calls, emails, or social media engagement.
   • Support the sales team in converting leads into clients by providing relevant information and responding to inquiries.
5. Collaboration with Other Departments:
   • Collaborate with sales, marketing, and customer service teams to ensure smooth handling of client transactions.
   • Assist the marketing team by providing customer insights for campaign development and targeting.

RH- 5895

Bounty Hunter World