CRM IT Project Manager

Client of Reed Recruitment Middle East; Ajman; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled CRM IT Project Manager to lead the implementation and enhancement of CRM systems. This role demands over a decade of experience in managing CRM platforms like Salesforce and Microsoft Dynamics 365, ensuring alignment with business goals. You will be responsible for integrating these systems with other enterprise solutions, driving user adoption, and maintaining compliance with data protection regulations. If you have a passion for customer engagement and a strategic mindset, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• 10+ years of experience in CRM project management.
• Proficient in leading CRM platforms and integration with enterprise systems.
• Knowledge of data security and compliance regulations.

Responsibilities

• Oversee the implementation and maintenance of CRM systems.
• Develop detailed project plans and manage budgets effectively.
• Ensure compliance with data protection laws and prepare for audits.

Skills

CRM Platforms (Salesforce, Microsoft Dynamics 365, Oracle CRM)

API Development

Data Analytics

Project Management

Risk Management

Budget Oversight

Data Security and Privacy

Stakeholder Management

Change Management

Team Leadership

Education

Bachelors in Computer Application

Tools

Power BI

Job description

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A CRM IT Project Manager is sole responsible for overseeing the implementation, enhancement, and maintenance of Customer Relationship Management (CRM) systems, ensuring alignment with business goals and customer engagement strategies. Below are the detailed capabilities required for this role:

10+ years of experience in the same role:

Technical and Domain Expertise

• Proficient in leading CRM platforms such as Salesforce, Microsoft Dynamics 365, Oracle CRM or any other CRM platform.
• Deep understanding of CRM functionalities, including customer data management, lead generation, sales pipeline management, marketing automation, and customer service.
• Integration Expertise:
  • Experience integrating CRM systems with other enterprise systems such as Core Banking, ERP, Payment Gateways, and Digital Channels.
  • Skilled in API development, middleware platforms, and data synchronization processes.
• Data Analytics and Reporting:
  • Knowledge of CRM data structures for generating actionable insights.
  • Familiarity with BI tools like Power BI to create dashboards and reports.
• Customization and Configuration:
  • Experience in tailoring CRM workflows, user interfaces, and features to meet specific business needs.
  • Knowledge of low-code or custom development for unique organizational requirements.

2. Project Management Skills

• Planning and Execution: Ability to develop detailed project plans and meet deadlines.
• Risk Management: Identifying and mitigating risks like data migration issues and user adoption challenges.
• Budget Oversight: Managing costs effectively to deliver within allocated budgets.

3. Strategic and Analytical Thinking

• Customer-Centric Focus:
  • Leveraging CRM data to enhance customer engagement and drive targeted marketing campaigns.
  • Aligning CRM initiatives with overall business objectives to improve customer retention and acquisition.
• System Scalability and Innovation:
  • Ensuring CRM systems are scalable to support future growth.
  • Exploring and implementing innovative features like AI-powered chatbots or predictive analytics.
• Performance Measurement:
  • Defining KPIs to measure CRM performance, including user adoption rates, customer satisfaction scores, and sales growth.

4. Regulatory and Compliance Knowledge

• Data Security and Privacy:
  • Ensuring CRM systems comply with data protection laws such as UAE banking regulations.
  • Implementing robust security measures for customer data.
• Audit Readiness:
  • Preparing systems and processes for regulatory audits, ensuring compliance with internal and external standards.

5. Compliance and Security

• Data Privacy: Ensuring compliance with GDPR and other regulations, with secure handling of customer data.
• Audit Readiness: Maintaining systems that meet regulatory and internal audit standards.

6. Leadership and Collaboration

• Stakeholder Management: Engaging with business, IT, and external vendors for seamless execution.
• Change Management: Driving user adoption through effective communication and training.
• Team Leadership: Leading cross-functional teams for successful delivery.

7. Experience (Past Projects):

• Leading CRM implementation or migration projects, including transitioning from legacy systems.
• Successfully delivering CRM enhancements to support sales, marketing, and customer service functions.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• IT Software

Keywords

• CRM IT Project Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]