CRM Executives for Furniture Fit-Outs Manufacturer

Reports To: Sales Manager / CRM Manager
Job Summary:
The CRM Executives will enhance customer satisfaction and drive sales for our furniture fitouts manufacturing company. This position requires excellent communication skills, a strong understanding of customer relationship management, and a proactive approach to following up on inquiries and quotations.
Key Responsibilities:
Customer Interaction:

1. Answer incoming phone queries regarding products, services, and project details.
2. Provide detailed information about furniture fitouts including materials, designs, and customization options.

Followups:

1. Conduct followups on quotes provided to clients to ensure customer engagement and to convert inquiries into sales.
2. Maintain a systematic approach to followups.

Quotations and Costing:

1. Prepare and send product costing quotations based on customer requirements and specifications.
2. Collaborate with the production and design teams to ensure accurate and timely quotations.

Account Management:

1. Assist in managing client accounts ensuring all customer information is up to date.
2. Monitor and resolve customer issues or complaints promptly.

Reporting:

1. Maintain records of customer interactions and transactions.
2. Provide regular reports on followup activities, customer feedback, and sales performance.

Collaboration:

1. Work closely with the sales team to strategize on improving customer engagement and conversion rates.
2. Support marketing initiatives to promote new products and services.
3. Collaborate with the production and design teams to ensure accurate and timely quotations.

Candidate Profile:

1. Education: Bachelor's degree in Commerce, Business Administration, Accounting, Finance, or a related field.
2. Experience: 2-5 years of experience in a customer service or CRM role, preferably within the furniture or interior design industry. Prior experience in UAE is preferred.

Personal Attributes & Skills:

1. Strong verbal and written communication skills in English; knowledge of Arabic is a plus.
2. Proficient in Microsoft Office Suite.
3. Excellent organizational and multitasking abilities.
4. Strong analytical skills and attention to detail.
5. Customer-focused with a positive attitude.
6. Ability to work independently and as part of a team.
7. Problem-solving mindset with a proactive approach.

About the Company:
Our client is a Dubai-based leading provider of high-quality furniture, curtains, woodwork, and carpets. They deliver exceptional products that blend style, functionality, and durability. With robust manufacturing capabilities at the heart of their operations, creativity meets precision. The company is a major vendor to the hotel industry in and around Dubai and the UAE, and they aspire to consolidate and expand their impressive portfolio.