CRM Executives for Furniture Fit-Outs Manufacturer

The Search House; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading furniture fitouts provider in Dubai is seeking a CRM Executive to enhance customer satisfaction and drive sales. The role requires strong communication skills and CRM experience, preferably within the furniture or interior design industry. Candidates should be proactive, able to conduct follow-ups, and work closely with sales and production teams. Full-time position with opportunities for growth in a dynamic company environment.

Qualifications

• 2-5 years of experience in a customer service or CRM role, preferably within the furniture or interior design industry.
• Prior experience in UAE is preferred.

Responsibilities

• Enhance customer satisfaction and drive sales for furniture fitouts.
• Handle incoming phone queries regarding products, services, and project details.
• Conduct follow-ups on quotes to convert inquiries into sales.
• Prepare and send product costing quotations based on customer requirements.
• Assist in managing client accounts and resolving customer issues.
• Provide regular reports on customer feedback and sales performance.
• Collaborate with the sales and production teams to improve customer engagement.

Skills

Strong verbal and written communication skills in English

Proficiency in Microsoft Office Suite

Excellent organizational and multitasking abilities

Strong analytical skills and attention to detail

Customer-focused with a positive attitude

Problem-solving mindset

Education

Bachelor's degree in Commerce, Business Administration, Accounting, Finance, or related field

Job description

Job Summary

The CRM Executive will enhance customer satisfaction and drive sales for our furniture fitouts manufacturing company. This position requires excellent communication skills a strong understanding of customer relationship management and a proactive approach to following up on inquiries and quotations.

Customer Interaction

• Answer incoming phone queries regarding products services and project details.
• Provide detailed information about furniture fitouts including materials designs and customization options.

Followups

• Conduct followups on quotes provided to clients to ensure customer engagement and to convert inquiries into sales.
• Maintain a systematic approach to followups.

Quotations and Costing

• Prepare and send product costing quotations based on customer requirements and specifications.
• Collaborate with the production and design teams to ensure accurate and timely quotations.

Account Management

• Assist in managing client accounts ensuring all customer information is uptodate.
• Monitor and resolve customer issues or complaints promptly.

Reporting

• Maintain records of customer interactions and transactions
• Provide regular reports on followup activities customer feedback and sales performance.

Collaboration

• Work closely with the sales team to strategize on improving customer engagement and conversion rates. Support marketing initiatives to promote new products and services.
• Collaborate with the production and design teams to ensure accurate and timely quotations.

Candidate Profile

• Education : Bachelors degree in Commerce Business Administration accounting finance or a related field.
• Experience : 2 5 years of experience in a customer service or CRM role preferably within the furniture or interior design industry. Prior experience in UAE is preferred.

Personal Attributes & Skills

• Strong verbal and written communication skills in English; knowledge of Arabic is a plus.
• Proficient in Microsoft Office Suite.
• Excellent organizational and multitasking abilities.
• Strong analytical skills and attention to detail.
• Customerfocused with a positive attitude.
• Ability to work independently and as part of a team.
• Problemsolving mindset with a proactive approach.

About the Company

Our client is a Dubaibased leading provider of highquality furniture curtains woodwork and carpets. They deliver exceptional products that blend style functionality and durability. With robust manufacturing capabilities at the heart of their operations creativity meets precision. The company is a major vendor to the hotel industry in and around Dubai and the UAE and they aspire to consolidate and expand their impressive portfolio

Employment Type

Full Time

Vacancy

1