CRM Executive / Front Desk

One Development; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading development firm in Abu Dhabi seeks a proactive CRM Executive with Receptionist responsibilities. The ideal candidate will manage customer relationship systems and provide front desk support, requiring fluency in English and knowledge of European languages. Previous experience in CRM or hospitality is preferred. Join a diverse team catering to an international clientele.

Qualifications

• Minimum 2 years of relevant experience in CRM operations or front desk/receptionist roles.
• Fluency in English is mandatory; knowledge of European languages is highly preferred.
• Strong interpersonal and organizational skills.

Responsibilities

• Maintain and update the CRM system with accurate client and lead data.
• Coordinate client communication and follow-up processes for leads.
• Welcome and direct visitors and clients in a professional manner.
• Organize meeting rooms and maintain visitor logs.

Skills

Customer Relationship Management

Interpersonal Skills

Multitasking

Problem-Solving

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

Zoho

HubSpot

Microsoft Office Suite

Job description

We are seeking a proactive and client-oriented CRM Executive with Receptionist responsibilities to join our team in Abu Dhabi. This dual-role professional will be responsible for managing our customer relationship systems while also providing front desk support to clients and visitors. Fluency in any European language will be considered a strong advantage, as we cater to a broad international clientele.

Key Responsibilities:

Customer Relationship Management (CRM):

• Maintain and update the CRM system with accurate client and lead data.
• Coordinate client communication and follow-up processes for local and international leads.
• Generate and analyze CRM reports for internal stakeholders.
• Collaborate with Sales, Marketing, and Customer Care teams to ensure a seamless client journey.
• Assist with campaign tracking, lead source reporting, and client retention strategies.
• Support in post-sales activities, document handling, and issue resolution.

Receptionist Duties:

• Welcome and direct all visitors and clients in a professional manner.
• Handle phone calls, emails, and general inquiries with promptness and courtesy.
• Organize meeting rooms and maintain visitor logs and front desk operations.
• Assist in administrative tasks such as scheduling, documentation, courier handling, and database entry.
• Ensure the reception area is maintained to a professional standard at all times.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Minimum 2 years of relevant experience in CRM operations or front desk/receptionist roles, preferably in the real estate or hospitality sectors.
• Fluency in English is mandatory. Knowledge of one or more European languages—such as Polish, Serbian, Romanian, Hungarian, German, Italian, Russian, Greek, or Dutch—is highly preferred.
• Previous experience working with clients from European markets is beneficial.
• Strong interpersonal and organizational skills with a professional appearance and demeanor.
• Experience with CRM platforms (Salesforce, Zoho, HubSpot, or similar) and Microsoft Office Suite.
• Excellent communication, problem-solving, and multitasking abilities.
• Culturally sensitive and able to engage with a diverse international clientele.