CRM Data Analyst

Washmen; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading app-based laundry service in the UAE is seeking a Data Analyst to drive key business decisions through data-driven storytelling. The role requires expertise in SQL and Python to analyze user behavior and marketing performance within a mobile-first context. Candidates should have 4–7 years of experience in similar roles and strong communication skills. This position offers flexible working arrangements with the opportunity to influence product and growth strategies.

Benefits

Flexible working arrangements

Opportunities for career growth

Impact-driven team environment

Qualifications

• 4–7 years as a Data Analyst or similar role, ideally in mobile app-driven or CRM-heavy businesses.
• Ability to craft complex SQL queries and perform data wrangling using Python.
• Strong communication skills to explain insights to both technical and non-technical stakeholders.

Responsibilities

• Analyze CRM data to improve user behavior and marketing performance.
• Craft SQL queries for data extraction and build actionable dashboards.
• Communicate findings to stakeholders in a concise manner.

Skills

SQL

Python

Data storytelling

Communication

Tools

PowerBI

Looker

Job description

About Washmen

Washmen is the UAE’s leading app‑based laundry, dry‑cleaning, and ShoeCare platform serving thousands of doorsteps monthly across Dubai and Abu Dhabi (washmen.com). Built on user‑friendly mobile experiences, Washmen combines high‑quality garment care with seamless digital convenience.

Role Overview

As a Data Analyst, you will use your deep expertise in SQL and Python to mine insights from CRM and mobile app data. Working closely with the product, marketing, and growth teams, you’ll drive key business decisions through clear, data-driven storytelling.

We're looking for someone ambitious, articulate, and comfortable operating in a fast-paced environment with remote flexibility.

Key Responsibilities:

Dive deep into CRM data to analyze user behavior, retention, LTV, segmentation, and marketing campaign performance.

Operate within a mobile-first context—analyzing app usage metrics such as DAUs, sessions, onboarding funnels, and push notification efficacy.

Craft SQL queries for data extraction and transformation—building metrics and dashboards that empower decision-making.

Leverage Python for analytics automation, data wrangling, model prototyping, and mini reporting tools.

Collaborate across teams to translate data insights into clear, actionable dashboards and visualizations.

Monitor and report on funnel conversions, cohort trends, churn causes, and growth opportunities.

Communicate findings confidently to both technical and non-technical stakeholders in a concise manner.

Stay eager to grow—taking ownership of initiatives, proposing improvements, and iterating fast in a dynamic scale-up environment.

Qualifications

Experience: 4–7 years as a Data Analyst or in a similar role, ideally in mobile app-driven or CRM-heavy businesses.

Must-have Technical Skills:

SQL (advanced): Ability to craft complex joins, window functions, aggregations, segmentation logic, and optimization.

Python (mid-level): Proficiency in pandas, data pipelines, scripting ETL tasks, and generating analytics reports.

Experience with BI/visualization tools like PowerBI or Looker.

Domain Knowledge:

CRM analytics—user journeys, messaging performance, segmented metrics, retention modeling.

Mobile app metric frameworks—understanding cohort analysis, funnel breakdowns (e.g., onboarding → order placement).

Soft Skills:

Highly ambitious, proactive, and comfortable taking ownership.

Excellent communicator—able to explain insights clearly to product, marketing, and growth teams.

Comfortable working in a remote-friendly setup with strong self-management and collaboration skills.

Nice-to-Have (Optional)Familiarity with MMP (Mobile Measurement Partner) tools such as Adjust.

Exposure to reverse ETL patterns, data governance considerations for CRM data.

Why Join Washmen?Be part of a growing, innovative modernizing traditional services in the UAE via mobile technology.

Work office or from home while joining a tight, impact-driven team.

Influence product, marketing, and growth strategy directly through your insights and data storytelling.