CRM Business Analyst - Journeys, UAT & Delivery Lead

Virtusa Corporation; Dubai; Vor Ort; AED 180.000 - 280.000; Vollzeit

Zusammenfassung

Virtusa Corporation is seeking a CRM Business Analyst to lead cross‑branch and contact centre analysis, translating requirements into clear CRM flows and data mappings. You will own the end-to-end lifecycle from discovery through UAT to post-release validation, partnering with Product Owners for prioritization and dependency analysis.

Role requires coordinating UAT, defining acceptance scenarios, and ensuring regulatory reporting alignment.

Qualifikationen

• Experience leading CRM analysis across multiple journeys.
• Translate requirements into CRM flows and data mappings.
• Own end-to-end requirement lifecycle from discovery to validation.
• Coordinate with Product Owners for functional insights and dependencies.

Aufgaben

• Lead CRM business and functional analysis across branches, contact centre, and assisted journeys.
• Translate complex requirements into CRM flows, data mappings, and system behaviours.
• Own end-to-end requirement lifecycle from discovery to post-release validation.
• Collaborate with Product Owners for functional insights and dependency analysis.
• Define CRM acceptance scenarios including role-based behaviour and audit trails.
• Coordinate branch/user UAT activities and validate end-to-end journeys.
• Ensure release readiness from business perspective and protect frontline productivity.
• Work with data, integration, and reporting teams to ensure data accuracy and regulatory reporting.
• Collaborate with UX teams to validate CRM journeys for intuitive navigation.
• Document functional learnings and improvement opportunities for governance maturity.
• Engage RBWM stakeholders to gather CRM requirements and align roadmap items.
• Support Product Owners in defining CRM roadmap items for Assisted X, Branch Transformation.

Kenntnisse

CRM analysis

Business analysis

UAT coordination

Stakeholder mgmt

Data mapping

Regulatory knowledge

Process improvement

Jobbeschreibung

Virtusa Corporation is seeking a CRM Business Analyst to lead cross‑branch and contact centre analysis, translating requirements into clear CRM flows and data mappings. You will own the end-to-end lifecycle from discovery through UAT to post-release validation, partnering with Product Owners for prioritization and dependency analysis.

Role requires coordinating UAT, defining acceptance scenarios, and ensuring regulatory reporting alignment.