CRM & Billing Technical Lead - Microsoft Dynamics

SWATX; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking a CRM & Billing Technical Lead to design and implement enterprise solutions using Microsoft Dynamics 365. The ideal candidate will demonstrate strong leadership and technical skills, guide teams, and manage system integrations, customizations, and performance optimization while ensuring compliance with security standards.

Qualifications

• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Strong understanding of billing models and invoicing processes.
• Familiarity with RESTful APIs, SOAP integration patterns.

Responsibilities

• Lead design and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee integrations with ERP, payment gateways, and other systems.
• Ensure high availability and security of CRM & Billing systems.

Skills

Microsoft Dynamics 365

Leadership

Problem-solving

Agile methodologies

DevOps practices

Education

Bachelor's or Master's in Computer Science

Information Technology

Job description

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

• Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
• Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
• Manage customizations, configurations, workflows, and plugins within Dynamics 365.
• Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
• Ensure high availability, scalability, and security of CRM & Billing systems.
• Troubleshoot performance issues and oversee system upgrades and patches.
• Work with DevOps teams for CI / CD pipeline automation and deployment management.
• Ensure compliance with regulatory, security, and data protection standards.

Requirements

Qualifications & Skills

• Bachelor's or Master's in Computer Science, Information Technology, or related field.
• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Knowledge of billing models, invoicing processes, and subscription management.
• Experience with RESTful APIs, SOAP, and integration patterns.
• Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
• Strong problem-solving and leadership skills.