Critical Environment Program Manager

Microsoft; Abu Dhabi; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Critical Environment Program Manager to oversee data center operations and ensure compliance with policies and SLAs. This role involves managing costs, improving energy efficiency, and coordinating with teams to enhance operational efficiency. The ideal candidate will have a strong background in mechanical or electrical engineering, along with experience in critical environment infrastructures. Join a forward-thinking organization that values innovation and sustainability, and take part in empowering billions of users worldwide.

Benefits

Healthcare

Educational Resources

Discounts

Savings Plans

Parental Leave

Generous Time Off

Giving Programs

Networking Opportunities

Qualifications

• 2+ years in a datacenter or critical environment facility.
• Experience with IT infrastructure and critical environment projects.

Responsibilities

• Ensure compliance with data center policies and SLAs.
• Maximize Critical Environment availability and operational efficiency.

Skills

Critical Environment Management

Data Center Operations

Mechanical Engineering

Electrical Engineering

Project Management

Education

High School Diploma

Bachelor's Degree in Engineering

Tools

UPS Systems

Generators

Networking Equipment

Job description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day, and we need you as a Critical Environment Program Manager.

About Microsoft CO+I

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I FSE, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of its employees, offering trainings, growth opportunities, including Career Rotation Programs, Diversity & Inclusion events, and professional certifications.

Our infrastructure comprises over 100 datacenters and 1 million servers worldwide, supporting services for more than 1 billion customers and 20 million businesses across 90+ countries.

We prioritize environmental sustainability and optimization in our datacenter design and operations, continuously evolving to meet changing business demands and maintaining Microsoft’s status as a world-class cloud provider.

Join us in CO+I and help empower billions of people around the world!

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 2+ years of industry experience in a datacenter or critical environment facility, OR 3+ years of industry experience with college coursework.

Background Check Requirements:

Ability to meet Microsoft, customer, and government security screening requirements, including:

• Microsoft Cloud Background Check: Required upon hire/transfer and every two years.

Preferred Qualifications:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Racks/Enclosures, structured cabling).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering or services.
• Experience working on large-scale Critical Environment projects.
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).

Responsibilities

Data Center Operations

• Ensure compliance with data center policies and SLAs.
• Coordinate with teams and manage programs within your area.
• Manage costs and adhere to budgets.
• Follow safety and security policies, reporting issues promptly.
• Participate in Root Cause Analysis (RCA) processes.

Service Delivery

• Maximize Critical Environment (CE) availability and operational efficiency.
• Oversee operations and maintenance of mechanical and electrical equipment.
• Reduce incidents and improve energy efficiency.
• Support emergency preparedness and compliance audits.
• Maintain routine reports on power, temperature, humidity, and SLAs.
• Engage with engineering teams and partners, sharing best practices.
• Participate in training and suggest process improvements.
• Contribute positively to team environment and collaboration.

Ownership

• Hold yourself accountable for service quality and customer experience.
• Support escalation processes as needed.

Benefits may include healthcare, educational resources, discounts, savings plans, parental leave, generous time off, giving programs, and networking opportunities.