Critical Environment Field Service Engineer

Microsoft; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated CO+I CE Field Service Engineer to ensure optimal operations within its data centers. This role involves managing compliance, overseeing mechanical and electrical equipment, and fostering collaboration with various teams. The ideal candidate will demonstrate strong accountability for service quality and safety while contributing to a positive team environment. If you are passionate about data center operations and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in data center operations and compliance management.
• Strong knowledge of mechanical and electrical systems.

Responsibilities

• Ensure compliance with data center policies and manage programs.
• Oversee operations and maintenance of mechanical and electrical equipment.

Skills

Data Center Operations

Mechanical and Electrical Equipment Maintenance

Cost Management

Safety and Security Compliance

Root Cause Analysis (RCA)

Collaboration and Communication

Education

Bachelor's Degree in Engineering

Certification in Data Center Management

Tools

MOP/SOP/EOP Documentation

Risk Mitigation Tools

Job description

Responsibilities (Text Only)

As a successful CO+I CE Field Service Engineer, your success will be measured by:

Data Center Operations

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost, adheres to budget requirements, keeps costs reasonable, and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at leased Datacenters and ensure optimal operational efficiency.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in leased Datacenters (review MOP/SOP/EOP, conduct RCAs, FMEAs, change governance, and risk mitigation).
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support the delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within leased datacenters.
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
• Ensure routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with Engineering Groups (EGs) and Landlord partners, including contributing to MBRs and QBRs.
• Collaborate with regional and global peers to share and build best practices across the entire datacenter portfolio.

Data Center Work Environment

• Shares best practices; assists others in learning roles, processes, and procedures.
• Provides mentorship across data centers for specific expertise.
• Seeks training opportunities that meet business interests and career goals.
• SUGGESTS ways to reduce risks during maintenance and works with others to accommodate scheduling needs.
• Proposes improvements based on understanding and experience.
• Contributes to a positive team environment by adopting best practices.
• Participates constructively in team meetings and cross-disciplinary collaborations.

Ownership

In alignment with management priorities, you will hold yourself accountable for end-to-end service quality, including availability, safety, security, and customer experience. You will support escalation of issues to the appropriate owner.