Crisis Management & Emergency Response Lead

Emirates; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Emirates is seeking an experienced Emergency Response Planning Specialist – Emiratisation to lead the design, implementation, and review of the crisis management programme across our route network. This role focuses on ensuring a robust Emirates response to major incidents and friendly coordination with global operations.

You will oversee training programs, software systems, and data analysis to drive continuous improvement.

Qualifications

• Degree or Honours qualification (12+3 or equivalent).
• Minimum 5 years' experience in Airport Operations, Airport Services, Commercial Operations, or related discipline, with at least 2 years in emergency planning.

Responsibilities

• Develop strategic emergency response planning frameworks aligned with CRP leadership and regulatory requirements.
• Deliver and oversee effective emergency response training and exercises to international standards.
• Manage crisis management software applications and related quality reviews with stakeholders.
• Provide statistical analysis of crisis response data and coordinate actions with Safety Boards and senior managers.
• Coordinate passenger emergency responses including logistics, repatriation, and liaison with embassies and authorities.

Skills

Emergency planning

Training delivery

IT literacy

Infospace knowledge

Airport operations

Education

Degree or Honours

Tools

Infospace

Job description

Emirates is seeking an experienced Emergency Response Planning Specialist – Emiratisation to lead the design, implementation, and review of the crisis management programme across our route network. This role focuses on ensuring a robust Emirates response to major incidents and friendly coordination with global operations.

You will oversee training programs, software systems, and data analysis to drive continuous improvement.