Emergency Response Planning Specialist

The Emirates Group; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

The Emirates Group is seeking a qualified professional to lead strategic emergency response planning and training initiatives in Dubai. The role focuses on developing frameworks aligned with IOSA and regulatory requirements, while designing blended awareness programs and overseeing learning needs analysis.

You will manage systems, conduct tests and improvements, and coordinate with Safety Boards, authorities, and stakeholders to ensure effective response capabilities and timely actions.

Qualifications

• Hold a completed Degree or Honours qualification (12+3 or equivalent).
• A minimum of 5 years' experience in Airport Operations, Airport Services, Commercial Operations, or a related discipline, of which at least 2 years should ideally be in emergency planning.
• Working knowledge of developing, implementing, and delivering training on emergency response plans, procedures, and programmes.
• Demonstrated strong IT literacy and proficiency in relevant technology applications.
• Knowledge of systems such as Infospace and Emergency Management Systems would be advantageous.

Responsibilities

• Support the development of strategic emergency response planning frameworks and procedures that coincide with the direction from CRP management and are in compliance with IOSA and other regulatory requirements.
• Research, design, develop, deliver and oversee an effective blended emergency response awareness program (training and exercises), meeting international standards for effective delivery.
• Conduct learning needs analysis to ensure that resulting programs remain relevant, current, accurate, and focussed with on-going analysis to allow timely schedules and appropriate follow-up.
• Support the management and development of key departmental systems.
• Monitor the quality to ensure timely rectification of observations and non-conformances arising from exercises and/or documentation reviews whilst liaising with internal stakeholders for a corrective action plan.
• Understand, conduct user testing and suggest enhancements of the crisis management software applications.
• Manage on-going statistical analysis reports to identify progress and highlight adverse or reoccurring trends that affect performance.
• Ensure appropriate escalation through relevant Safety Boards and / or EGHQ Senior Managers.
• Provide advice and proposals regarding best practices from other airlines and accident responses.
• Ensure agreed actions and improvements are incorporated within the program.
• Respond to and manage individual passenger emergencies (medically offloaded/death on board) providing close liaison with those affected and key stakeholders. This may include, but not limited to the coordination of transportation, repatriation of human remains, cremation/burial in UAE, liaison with embassies, accommodation, visas, travel arrangements and administration.
• Responsible for providing guidance, support and feedback for the station and Hub emergency program (passenger, freighter scheduled and charter routes) by means of on-going quality reviews and exercises to ensure procedures are fit for purpose.
• Appropriate liaison with Authorities, GHAs and codeshare partners.
• Responsible for providing guidance and support to the departmental Crisis Support Unit program.
• Monitor and deliver a robust and on-going exercise and quality review process to ensure cross functionality amongst departments and alignment with the overall emergency management organization.
• Manage the recruitment, selection and retention of emcare in order to build total responder numbers to the desired target.
• Review the roles and accountabilities of all humanitarian responders and identify selected volunteers for specialist / leadership roles.
• Develop, maintain and monitor our Family Assistance response (to include our Telephone Enquiry Centre and Family Assistance Centre Procedures) with consideration for legal and / or regulatory requirements and our third-party humanitarian partner. The procedures must ensure integration with Go Team, Station Emergency Response, Crisis Support Unit and Crisis Management Centre procedures, as well as any other third party activated locations.
• Responsible for the identification of requirements and ongoing maintenance of the Emirates crisis facilities (namely Telephone Enquiry Centre and Crisis Management Centre) and deployment assets (Go kit) by means of monitoring, exercising, and testing to ensure effective deployment upon activation.

Skills

IT literacy

Training development

Emergency response planning

Education

Degree or Honours

Tools

Infospace

Emergency Management Systems

Job description

In this role you will:

• Support the development of strategic emergency response planning frameworks and procedures that coincide with the direction from CRP management and are in compliance with IOSA and other regulatory requirements.
• Research, design, develop, deliver and oversee an effective blended emergency response awareness program (training and exercises), meeting international standards for effective delivery.
• Conduct learning needs analysis to ensure that resulting programs remain relevant, current, accurate, and focussed with on-going analysis to allow timely schedules and appropriate follow-up.
• Support the management and development of key departmental systems.
• Monitor the quality to ensure timely rectification of observations and non-conformances arising from exercises and/or documentation reviews whilst liaising with internal stakeholders for a corrective action plan.
• Understand, conduct user testing and suggest enhancements of the crisis management software applications.
• Manage on-going statistical analysis reports to identify progress and highlight adverse or reoccurring trends that affect performance.
• Ensure appropriate escalation through relevant Safety Boards and / or EGHQ Senior Managers.
• Provide advice and proposals regarding best practices from other airlines and accident responses.
• Ensure agreed actions and improvements are incorporated within the program.
• Respond to and manage individual passenger emergencies (medically offloaded/death on board) providing close liaison with those affected and key stakeholders. This may include, but not limited to the coordination of transportation, repatriation of human remains, cremation/burial in UAE, liaison with embassies, accommodation, visas, travel arrangements and administration.
• Responsible for providing guidance, support and feedback for the station and Hub emergency program (passenger, freighter scheduled and charter routes) by means of on-going quality reviews and exercises to ensure procedures are fit for purpose.
• Appropriate liaison with Authorities, GHAs and codeshare partners.
• Responsible for providing guidance and support to the departmental Crisis Support Unit program.
• Monitor and deliver a robust and on-going exercise and quality review process to ensure cross functionality amongst departments and alignment with the overall emergency management organization.
• Manage the recruitment, selection and retention of emcare in order to build total responder numbers to the desired target.
• Review the roles and accountabilities of all humanitarian responders and identify selected volunteers for specialist / leadership roles.
• Develop, maintain and monitor our Family Assistance response (to include our Telephone Enquiry Centre and Family Assistance Centre Procedures) with consideration for legal and / or regulatory requirements and our third-party humanitarian partner. The procedures must ensure integration with Go Team, Station Emergency Response, Crisis Support Unit and Crisis Management Centre procedures, as well as any other third party activated locations.
• Responsible for the identification of requirements and ongoing maintenance of the Emirates crisis facilities (namely Telephone Enquiry Centre and Crisis Management Centre) and deployment assets (Go kit) by means of monitoring, exercising, and testing to ensure effective deployment upon activation.

Desired Candidate Profile

• Hold a completed Degree or Honours qualification (12+3 or equivalent)
• A minimum of 5 years' experience in Airport Operations, Airport Services, Commercial Operations, or a related discipline, of which at least 2 years should ideally be in emergency planning.
• Working knowledge of developing, implementing, and delivering training on emergency response plans, procedures, and programmes.
• Demonstrated strong IT literacy and proficiency in relevant technology applications.
• Knowledge of systems such as Infospace and Emergency Management Systems would be advantageous.