Crisis & Emergency Response Manager

Confidential Jobs; Dubai; On-site; AED 400,000 - 640,000; Full time

Job summary

Confidential Jobs is seeking a Crisis & Emergency Response Manager to provide strategic leadership for business continuity, crisis management, and emergency response frameworks. You will drive governance, planning, and incident coordination across the organization to ensure preparedness and rapid recovery.

The role requires 12–13 years of senior experience, strong communication, and ability to lead cross-functional teams in a high-pressure environment, with English and/or Arabic proficiency

Qualifications

• 12–13 years of progressive experience in enterprise risk, resilience, crisis management, emergency preparedness, and business continuity.
• Experience in complex organizational structures and multi-site operations.

Responsibilities

• Lead development and continual improvement of BCMS, crisis management, and emergency response frameworks, policies, plans, and capabilities.
• Benchmark resilience maturity against international standards and report to Executive Management and Board.
• Oversee BIA, risk assessments, and scenario analyses to identify critical processes and recovery priorities.
• Establish governance, roles, and accountabilities for continuity, crisis management, emergency response, and incident management.
• Lead development, maintenance, and testing of continuity and crisis plans; ensure preparedness and effectiveness.
• Oversee activation and operation of EOC and coordinate response and recovery during incidents.
• Act as primary liaison with regulators, NCEMA, authorities, and external stakeholders during major incidents.
• Identify and allocate resources to support continuity and emergency activities.
• Monitor, review, and improve BCMS and resilience frameworks; implement lessons learned.
• Manage internal audits and management reviews related to BCMS.

Skills

Communication & Influence

Leadership & Adaptability

Risk Management

Education

Master’s or Bachelor’s degree in Risk Management, Business Continuity, Business Administration

Job description

We’re Hiring | Crisis & Emergency Response Manager

About the Role:

The Crisis & Emergency Response Manager will provide strategic leadership for the company Business Continuity, Crisis Management, and Emergency Response framework, ensuring the organization is prepared to mitigate risks, respond effectively to crises and emergencies, and maintain or restore critical business operations.

Responsibilities:

• Lead the development, implementation, and continual improvement of ET's Business Continuity, Crisis Management, and Emergency Response Frameworks, Policies, Plans, Processes, and Capabilities in line with international standards and UAE regulatory requirements (e.g., ISO 22301, 22361, NCEMA).
• Benchmark ET's resilience maturity against international standards and industry best practices and report on organizational preparedness and resilience capabilities to Executive Management and the Audit & Risk Committee/Board.
• Oversee Business Impact Analyses (BIA), risk assessments, and scenario analyses to identify critical processes, dependencies, vulnerabilities, recovery priorities, and response requirements.
• Establish governance, roles, responsibilities, and accountabilities for business continuity, crisis management, emergency response, and incident management across the organization.
• Lead the development, maintenance, and testing of continuity, crisis, emergency response, recovery, and crisis communication plans to ensure organizational preparedness and effectiveness.
• Oversee the activation and operation of crisis and emergency response structures, including the Emergency Operations Centre (EOC), and coordinate organizational response and recovery activities during incidents and disruptions.
• Act as ET's primary liaison with regulators, NCEMA, government authorities, emergency services, and external stakeholders during major incidents, crises, and emergencies.
• Identify, allocate, and ensure the availability of resources required to support continuity, emergency, crisis response, and recovery activities.
• Monitor, review, and evaluate the effectiveness of business continuity, crisis management, and emergency response arrangements, including conducting post-incident reviews and implementing corrective actions and lessons learned.
• Manage internal audits, management reviews, compliance monitoring, and continual improvement activities related to the Business Continuity Management System (BCMS) and associated resilience frameworks.

Experience & Qualifications:

• Minimum 12-13 years of progressive experience in enterprise risk, resilience, crisis management, emergency preparedness, business continuity.
• Experience working in complex organizational structures and multi-site operations is highly desirable.
• Communication & Influence: Strong verbal and written communication to brief senior executives, board members, and cross-functional teams.
• Leadership & Adaptability: Leading teams through uncertain, high-pressure situations and maintaining organizational resilience.
• Master’s or Bachelor’s degree in Risk Management, Business Continuity, Business Administration, or related field.
• Work Environment: Office 80%
• Proficiency in English and/or Arabic Language
• Knowledge of internationally recognized Frameworks and Standards (ISO, NCEMA).
• Proficiency in using company Digital Technology and Systems.
• Certified Risk Manager (CRM), ISO 31000, 22301, 22361.