Crew Member

Shamal Holding; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Crew Member to join their growing team. In this dynamic role, you'll be at the forefront of delivering exceptional customer experiences while working in a vibrant restaurant environment. Your responsibilities will include maintaining cleanliness, ensuring customer satisfaction, and supporting your team in various positions. This is a fantastic opportunity to develop your skills in a fast-paced setting and be part of a company that values its employees and customers alike. If you're passionate about service and eager to contribute to a successful team, this position is perfect for you.

Qualifications

• 1+ year experience in a service crew role with strong customer service skills.
• High School Diploma or equivalent required.

Responsibilities

• Deliver exceptional customer service in a clean and safe environment.
• Maintain cleanliness and restock workstations as needed.
• Support team members and adhere to brand standards.

Skills

Customer Service Skills

Teamwork

Time Management

Education

High School Diploma or equivalent

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we’re in search of a Crew Member for our Al Jada branch. In this role, you will deliver an exceptional customer experience every time.

Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressings.

Responsibilities:

• Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
• Adhere to brand standards at all times and keep up to date with Five Guys University courses.
• Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
• Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.
• Follow basic essentials - uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.
• Use the company cash register accurately and maintain proper control of company assets.
• Work as a team member to support other restaurant employees with their duties.
• Carry out any other reasonable task as assigned by the management.

Minimum Requirements:

• High School Diploma or equivalent.
• Minimum of 1 year experience as a service crew or in a similar role, with excellent customer service skills.

For more information about Shamal, please visit our LinkedIn page: Shamal Holding LinkedIn.

Note: Due to a high influx of profiles, only shortlisted candidates will be contacted.