Credit Officer

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a dedicated hospitality professional responsible for accounting and customer service tasks. The ideal candidate will possess a high vocational diploma, communicate effectively in English, and show a proactive, service-minded attitude. This role offers opportunities for continuous learning and relationship building within a dynamic hotel environment.

Qualifications

• Minimum education of high Vocational diploma in any discipline.
• Minimum of 1 year of relevant experience.
• Have good communication skills in written and spoken English.

Responsibilities

• Invoices and statement billing to our customers.
• Communicates effectively with guests and staff.
• Reports any unusual incidents or guest complaints.

Skills

Communication Skills

Service-minded

Proactive

Interpersonal Skills

Education

High Vocational Diploma

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Invoices and statement billing to our customers and travel agents.
• Weekly reports for invoices and statements have been sent.
• Mails & receives for accounting documents to post office & our properties’ hotels.
• Performs other duties as may be assigned.
  
  

Administrative Responsibilities

• Performs duties or tasks at the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefing or meeting as requested.
• Attends all training requested by the hotel.
• To be responsible for cost saving on office supplies and whatever is applicable.
• Follows company’s rules and regulation.
  
  

Technical Responsibilities

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties responsively and professionally according to standards and requirements.
• To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
• Equips him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.
• Greets guests and colleagues politely.
• Listens to guests (external & internal) carefully and attentively in order to perform duty effectively.
• Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
• Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.
  
  

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
  
  

Human Resources Responsibilities

• Establishes and maintains good relations with other employees within and between departments, provides assistant to co-employee within and amongst other departments in performing task to foster team work and success of the hotel/company.
  
  

RELATIONSHIP

• Reports to unit manager/department heads” with respect.
• Communicates to guests in delivering product and service.
• Relates to co-employee in service and supporting departments in performance of work and service to guests.
• Relates to employees of other departments for special functions and activities of the hotel/company.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

JOB REQUIREMENT

• Minimum education of high Vocational diploma in any discipline
• Minimum of 1 year of relevant experience
• Have good communication skills in written and spoken English
• Service-minded and be proactive
• Possess professional disposition with good communication and interpersonal