Credit Manager

Company Description

Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.

For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description

The position is responsible for managing the hotel's overall credit and receivable collection functions efficiently to minimize account non-payment and potential bad debts.

• Oversee the hotel’s credit and receivables collection processes to minimize non-payments and bad debts.
• Process credit applications and ensure applicants are notified promptly and professionally.
• Verify the creditworthiness of applicants and obtain approval from the Director of Finance or delegate.
• Ensure the timely issuance of invoices and account statements.
• Follow up promptly on overdue accounts and minimize recovery delays.
• Handle guest and management inquiries efficiently and professionally.
• Ensure travel agent commissions are processed and paid on time.
• Prepare and review monthly accounts receivable aging reports and detailed ledgers.
• Conduct monthly credit meetings and attend external credit-related meetings to stay informed of risks.
• Manage delinquent accounts and coordinate with debt collectors when necessary.
• Recommend accounts for write-off with complete supporting documentation.
• Liaise with the Front Office to ensure PX and PM accounts are checked daily and transferred to the city ledger.
• Review the advance deposit ledger to ensure all balances are current or for future dates.
• Report any policy deviations observed within the Front Office team to the Front Office Manager.
• Ensure timely processing of guest refunds in line with hotel policy and necessary approvals.
• Supervise daily operations of credit and accounts receivable.
• Maintain local credit policies on billing, collections, payments, credit cards, and inquiries.
• Work closely with Sales, Events, F&B, and Front Office teams to ensure coordination.
• Ensure compliance with corporate credit and receivables policies.
• Prepare monthly reports as required by management.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field
• Minimum 5-7 years of experience in credit management or related field
• Strong financial analysis and risk assessment skills
• Proficiency in credit policy development and debt collection strategies
• Excellent negotiation and communication skills
• Advanced proficiency in financial software and MS Office suite
• In-depth knowledge of UAE financial regulations and credit laws
• Understanding of international credit practices
• Experience in the UAE financial sector preferred
• Professional certifications such as CCP (Certified Credit Professional) or CCE (Certified Credit Executive) preferred
• Demonstrated ability to make decisive and sound credit decisions
• Strong leadership and team management skills
• Excellent attention to detail and analytical thinking
• Ability to work effectively in a fast-paced, dynamic environment