Credit Controller

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

What We're Looking For

The ENTERTAINER is seeking a meticulous and experienced Credit Controller to strengthen our finance team. This key role involves managing credit and collections strategies, ensuring timely payments, and minimizing credit risks. Ideal candidates will have strong analytical skills, excellent communication abilities, and a proactive approach to credit management.

Important Note: The role is based in Dubai for the first 6 months, after which the successful candidate must relocate to Saudi Arabia to support our operations there. Candidates should be open and eligible for relocation.

Key Responsibilities

• Manage and collect outstanding customer balances to resolve dues efficiently
• Meet or exceed monthly collection targets to support the company's financial stability
• Build and maintain customer relationships to facilitate prompt payments and high retention
• Analyze and reduce debtor balances, aiming to improve Days Sales Outstanding (DSO)
• Perform detailed account reconciliations to resolve discrepancies
• Enforce credit and collection policies within the team
• Communicate effectively with customers and collaborate with sales and other internal teams
• Manage closed receivables and coordinate with third-party collection agencies as needed
• Maintain accurate records on the vendor registration portal, ensuring compliance
• Ensure invoices are issued according to client agreements
• Respond promptly to customer inquiries
• Conduct face-to-face meetings with clients to resolve account issues
• Record and allocate information accurately within the system
• Identify and recommend opportunities for business process improvements
• Communicate with Sales Managers and the Country Manager regarding payment issues
• Report regularly to the Head of Credit Control and escalate issues as necessary
• Ensure customer satisfaction through service guarantees
• Promote clear communication and teamwork within the department

Qualifications and Skills

• Bachelor's degree in finance, accounting, business administration, or related field preferred
• 2-3 years of experience in credit control or accounts receivable
• Strong knowledge of credit risk analysis, financial principles, and risk assessment
• Excellent verbal and written communication skills
• Analytical skills to evaluate financial data and set credit limits
• Accurate record management and regulatory compliance
• Proficiency with financial software, spreadsheets, and accounting systems
• Teamwork-oriented with the ability to collaborate across departments

Personal Attributes

• Proactive problem solver with an analytical mindset
• Detail-oriented with a focus on accuracy and data integrity
• Adaptable to changing priorities in a fast-paced environment
• Clear communicator who can simplify complex concepts
• Organized, with the ability to manage multiple tasks simultaneously
• Positive attitude and openness to new challenges

What We Offer

• Competitive salary and benefits
• Opportunity to work in a dynamic, innovative company
• Contribute to the growth of a well-known UAE brand