Courier (DWC)

DHL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading logistics company in Dubai is seeking a Courier responsible for efficiently handling shipments. Ideal candidates must exhibit strong communication skills and have a valid UAE driver’s license. The role requires excellent customer service and the ability to operate under pressure. This is a great opportunity to join a dynamic team with a market leader.

Qualifications

• Fluent in English; knowledge of Arabic is an advantage.
• Holds a clean UAE manual driver’s license with over one year of experience.
• Physical capability for lifting and carrying objects.

Responsibilities

• Sort, load/unload, deliver, and pick up shipments efficiently.
• Maintain a professional rapport with customers.
• Meet delivery expectations and communicate with dispatch when needs change.

Skills

Good communication skills

Customer service experience

Ability to work under pressure

Organizational skills

Job description

About the Role

The Courier is responsible to sort, load/unload, deliver and pick up all shipments in the most efficient, professional and cost productive manner, within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.

Your Tasks

• Wear required DHL uniform at all times when on duty
• Deliver and pick up all shipments without delay
• Develop and maintain a high level of professional rapport with all customers
• Meet Right Day Delivery (RDD) and Right Shuttle Uplift (PU) requirements with no missed pickups
• Electronically record via a scanner (or manually, if required) all shipment process activities
• Meet special delivery or pickup expectations
• Report and account for any cash received from customers
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance
• Provide any potential sales lead to the sales team
• Provide quality feedback to sales about changes to shipment profiles or information on competitors
• Meet the expectations of delivery and pickup
• Communicate with dispatch/CS when customer needs change and use initiative and judgment to meet customer expectations
• Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader
• Drive carefully and safely adhering to traffic regulations of the country and ensuring safety of self and others on the road
• Abide by DHL Occupational Health & Safety policies, procedures and training at all times
• Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries
• Report any personal, vehicle or traffic incident/damage to the Senior Courier or Operations Supervisor immediately
• Drive in a responsible, lawful and courteous manner

Your Profile

• Good communication skills with fluency in English; knowledge of Arabic is a distinct advantage
• Must hold a clean and valid UAE manual driver’s license with more than one year of driving experience
• Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
• Excellent personal presentation, grooming and hygiene
• Reasonable knowledge of local areas
• Ability to work in a variety of weather conditions with exposure to the elements
• Excellent organisational skills, including ability to prioritise workload
• Demonstrated exceptional customer service experience and focus
• Knowledge of safe manual handling practices/OHS issues
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues & attention to detail
• Demonstrated experience in following operational procedures