Corporate Travel Consultant

Confidential Company; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated travel consultant to enhance client experiences through effective management of travel bookings and personal interactions. In this role, you will ensure that clients receive the best options and adhere to their travel policies, while also developing business through existing relationships. Your expertise in the travel industry and ability to negotiate favorable deals will be crucial in providing exceptional service. This is an exciting opportunity to contribute to a dynamic team and make a real impact in the travel sector.

Qualifications

• Minimum 2 years in airline ticketing required.
• Higher Secondary education or equivalent is necessary.

Responsibilities

• Monitor travel system queues and ensure client communication.
• Provide quotations and reservations according to client preferences.
• Maintain client profiles and ensure accurate document issuance.

Skills

Travel industry knowledge

Client relationship management

Negotiation skills

Sales skills

Education

Higher Secondary education or equivalent

Tools

Travel systems

Job description

• Regularly monitor “queues” in the travel system to ensure all changes are updated and communicated to the client when necessary.
• Ensure that the client has received the best option by providing quotations, fare comparisons and making reservations according to client’s preferred options.
• Adhere to the client’s travel policy and maintain accuracy in issuing, reissuing and refunding of value documents to the client to ensure a positive customer experience for the client.
• Create and maintain client profiles in the system to ensure efficient process flow.
• Smart selling to clients such as upselling of add-ons, capitalising on business deals with suppliers, negotiating spot deals/best possible fares, promoting incentive carriers, ensuring to add value to the client.
• Provide an accurate reconciliation between mid and back office systems: Ensuring necessary approvals are obtained before issuance of cash value documents.
• Reporting daily transactions on time through mid-office systems, ensuring daily sales are recorded for finance to generate the necessary reports.
• Develop business through existing clients.
• Analyze clients’ performance against potential and report to supervisor/manager.
• Suggest economic annual travel budget to clients as per request.

Desired Candidate Profile

• Qualifications - Higher Secondary educated or equivalent.
• Minimum 2 years in airline ticketing.

Knowledge & Skills

• Travel industry knowledge.
• Previous experience of working with travel systems.