Corporate Account Manager

The Cigna Group; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading company in health insurance is seeking an Account Management (IC) Lead Associate. This senior-level role includes managing client relationships, developing strategic plans, and ensuring high customer satisfaction. Ideal candidates will have extensive experience in the health insurance sector, excellent communication skills, and a Bachelor’s degree, preferably in Marketing or Business.

Qualifications

• 4 years of experience in health insurance management.
• Fluency in English is a must.
• Ability to manage multiple projects independently.

Responsibilities

• Manage relationships with a portfolio of clients.
• Develop proposals for renewals and new business.
• Ensure compliance with contract terms and policies.

Skills

Communication skills

Negotiation skills

Self-directed

Detail-oriented

Customer Centricity

Cultural awareness

Education

Bachelor’s degree

Marketing or Business degree

Tools

Microsoft Office

Agile Project Management

Job description

The job profile for this position is Account Management (IC) Lead Associate, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Client Management

Manages the relationship with assigned portfolio of Cigna Insurance Middle East (CIME) clients. Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement. Reporting, developing and delivering strategic plans for corporate clients and providing proactive advice to clients/brokers with aim of renewing in order to achieve business retention and profitability targets.

RESPONSIBILITIES

Client Management

• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna

• Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support

• Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cigna’s profitability

• Actively seek out new cross-sales opportunities and other opportunities to grow the business through our existing client base

• Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships

• Liaise with Legal Services/Marketing to produce high quality client literature

• Take ownership of Personal Development to improve knowledge, experience and skills of self and sales support

• Feedback on client and market information to other teams in the business

• Support development of Cigna’s product proposition

• Re-install schemes at renewal in a thorough professional manner to create a sound basis from which the scheme will be administered

• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally

• Other responsibilities include, but are not limited to, adhering to the terms in the contract, invoicing, ensuring the quality of deliverables, securing references and testimonials, accurately manage forecast, balance partner needs vs. business requirements and profitability, utilize products to add value to Cigna’s overall offering, adhere to internal policies and provide timely and relevant information to management.

EXPERIENCE /SKILLS:

• Minimum of 4 years of experience in a health insurance management environment

• Fluent in English is a must.

• Excellent communication skills, written and verbal

• Experience of ME market insurers/policies preferred

• Ability to communicate complex concepts clearly and concisely

• Confident public speaker/presenter

• Demonstrated ability to drive results required

• Self-directed and capable of managing a portfolio of clients and projects

• Maintains a positive working relationship with teammates, peers as well as external clients and brokers

• Demonstrated ability to influence and negotiate

• Passion for Health and Wellbeing and Customer Centricity. Previous experience with Health and Wellbeing is not a requirement but is seen as a plus.

• Ability to deal with diverse cultures and have influential selling and positioning skills.

• Detail-oriented and able to work independently to manage multiple simultaneous projects.

QUALIFICATIONS:

• Bachelor’s degree preferred

• Marketing or Business degree preferred

• Working knowledge of Agile Project Management, certification preferable

• Excellent verbal and written communication skills as well as listening and conflict resolution skills

• Ability to define and resolve complex claims, resolve multiple problems throughout the day and be able to recommend a resolution for each problem

• Highly organized, able to multi-task and handle high priority issues while working independently

• Technology savvy. Advanced user of Microsoft Office applications.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.