Core Insurance SME (Process Advisory, System Optimization, Escalation Support)

Müller`s Solutions; United Arab Emirates; On-site; AED 200,000 - 250,000; Full time

Job summary

Müller`s Solutions seeks a Core Insurance Subject Matter Expert (SME) to enhance their insurance operations in the UAE. This role involves advising on core insurance processes, optimizing systems, and providing escalation support.

The ideal candidate will have over 8 years of experience in the insurance domain, a relevant degree, and skills in communication and problem-solving. A chance to collaborate with IT teams and drive improvements awaits.

Qualifications

• 8+ years of experience in the insurance industry focusing on core insurance systems.
• Proven experience in optimizing insurance platforms.
• Excellent communication skills to interact between business and tech teams.

Responsibilities

• Serve as the go-to SME for core insurance processes.
• Advise on process improvements aligning operations with best practices.
• Provide strategic input on system optimizations.

Skills

Process advisory

System optimization

Claims management

Underwriting

Risk assessment

Problem-solving

Communication

Education

Bachelor’s degree in Business, Finance, Insurance, or related field

Tools

Insurance technology platforms (Skadina)

Job description

Core Insurance SME (Process Advisory, System Optimization, Escalation Support) Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain.

Key Responsibilities

• Serve as the go-to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment.
• Advise on process improvements, ensuring insurance operations align with industry best practices.
• Provide strategic input on system optimizations, ensuring core insurance platforms are efficient, scalable, and aligned with business needs.
• Lead advisory sessions with business stakeholders to identify gaps and opportunities for system enhancements.
• Support escalation and issue resolution by acting as a subject matter escalation point for complex insurance system challenges.
• Work closely with IT and business teams to implement changes and ensure smooth system transitions.
• Facilitate training and knowledge transfer to ensure teams understand new processes and system functionalities.

Required Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or a related field.
• Minimum 8+ years of experience in the insurance industry, with a focus on core insurance systems and processes.
• Proven experience optimizing insurance platforms and providing system advisory.
• Deep understanding of policy, claims, underwriting, and risk workflows.
• Strong problem‑solving skills, with the ability to analyze complex issues and drive resolutions.
• Excellent communication skills to liaise between business and technical teams.
• Experience with insurance system implementations and escalations.

Preferred Qualifications

• Professional certification in insurance (e.g., CPCU, ACII).
• Experience working with digital insurance transformation projects.
• Familiarity with Skadina or other insurance technology platforms.