Coordinator, VIP Services

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a detail-oriented VIP Services Coordinator to enhance guest experiences at a premier resort. This role involves meticulous itinerary planning, managing guest correspondence, and ensuring top-notch service delivery. The ideal candidate will possess a degree or diploma in hospitality and have a proven track record in customer service, ideally within a luxury environment. Join a dynamic team dedicated to providing unforgettable experiences and making a significant impact in the world of hospitality.

Qualifications

• 2+ years of experience as a coordinator or agent in hospitality.
• Strong knowledge of booking systems used in luxury hotels.

Responsibilities

• Coordinate guest queries efficiently for a seamless experience.
• Handle itinerary planning and bookings for VIP guests.

Skills

Verbal Communication

Written Communication

Attention to Detail

Multi-tasking

Education

Diploma in Hospitality

Degree in Hospitality

Tools

Opera

Job description

About The Role
Do you have an exceptional eye for detail and a passion for hospitality? Are you highly organized and an expert multi-tasker? Is it your goal to provide our guests with outstanding service through tailored experiences? If this describes you, our VIP Services team at Atlantis, The Palm is looking for someone like you! The Coordinator of VIP Services is responsible for itinerary planning, personalized guest correspondence, stay preparation, planning, transport, hotel, Food & Beverage and activities bookings, related to all aspects of our Butler services. You will be responsible for coordinating guest queries in the most efficient way for guests, partners, suppliers along with internal and external stakeholders, along with managing all aspects of the department day to day operations and administration needs.
About You
Ideally, we would love you to have a diploma or degree in hospitality or other relevant discipline or either 2 years working experience as a coordinator or agent handling customer requests, queries, and complaints over the phone with an excellent knowledge of Opera or other booking operating systems used by international and well-known luxury hotels or resorts. Excellent verbal and written communication skills, attention to detail, and the ability to read a social situation and deliver a first-class experience is a must.