Coordinator VIP Services

Atlantis Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Atlantis Resorts is seeking a Coordinator of VIP Services to deliver tailored guest experiences at their iconic locations in Dubai. Ideal candidates will have a diploma in hospitality and a passion for outstanding service. This role involves meticulous planning, communication, and coordination to ensure unforgettable stays for guests.

Qualifications

• At least 2 years of experience in coordinating customer requests.
• Excellent verbal and written communication skills.
• Ability to deliver first-class guest experiences.

Responsibilities

• Handle itinerary planning and personalized guest correspondence.
• Coordinate guest queries efficiently for various stakeholders.
• Manage daily operations and administrative tasks.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Education

Diploma or degree in hospitality

Tools

Opera

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

At Atlantis, we aim to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the ocean's majesty and mystery, Atlantis resorts are unique destinations full of life, wonder, and surprises, where we strive to exceed our guests' expectations at every turn.

Atlantis, The Royal, will redefine Dubai's landscape. Designed by world-leading architects and artists, this iconic destination offers extraordinary stays, dining, attractions, and entertainment. We create unforgettable memories by providing guests with thrilling adventures and bespoke experiences, from romantic retreats to award-winning restaurants. We approach everything with imagination, sparking courage, inspiration, and innovation. This is not just a job; it's our passion.

About The Role

Do you have an exceptional eye for detail and a passion for hospitality? Are you highly organized and an expert multitasker? Do you aim to provide outstanding service through tailored experiences? If so, our VIP Services team at Atlantis, The Palm, is looking for you! The Coordinator of VIP Services handles itinerary planning, personalized guest correspondence, stay preparations, transport, hotel, Food & Beverage, and activity bookings related to our Butler services. You will coordinate guest queries efficiently for guests, partners, suppliers, and internal/external stakeholders, managing daily operations and administrative tasks.

About You

Ideally, you possess a diploma or degree in hospitality or a relevant discipline, or have at least 2 years of experience as a coordinator or agent handling customer requests, queries, and complaints, with excellent knowledge of Opera or similar booking systems used in luxury hotels or resorts. Excellent verbal and written communication skills, attention to detail, and the ability to read social situations to deliver first-class experiences are essential.

Join Atlantis Dubai, an iconic entertainment destination comprising two world-class resorts: Atlantis, The Palm, and Atlantis, The Royal. Grow and develop your career in a creative, warm-hearted, and extroverted team dedicated to exceeding guest expectations and creating everlasting memories.