Coordinator- IT Managed services

We're Hiring: Coordinator - IT Managed Services!

We are looking for a detail-oriented and proactive Coordinator to support our IT Managed Services team in Dubai. The ideal candidate will have a solid understanding of IT service management, excellent organizational skills, and the ability to work both independently and collaboratively in a flexible work environment.

Responsibilities

• Coordinate the resources in the managed services
• Act as the point of contact for managed services
• Assist the team in day-to-day activities to ensure smooth operations of resources
• Coordinate the team leads and the shifts of resources
• Handle customer interactions in the Government entity
• Execute telephonic calls and internal coordination
• Coordinate the monthly timesheets and attendance reports with the resources
• Ensure invoicing is executed in a timely manner

Requirements

• Bachelor's/Master's degree holders (BBA/MBA - in Marketing Specialization) with a minimum of 4 years of related experience in UAE.
• Experience in IT managed services is an advantage
• Excellent customer service skills with English language (oral and written) communication skills.
• Experience working in multi-national customer support.
• Knowledge of Microsoft Windows and Excel spreadsheets.
• Good administrative, organizational, and problem-solving skills.

Candidates in Dubai and able to join immediately are preferred.