Coordinator-Facilities Management Soft Services (HQ)

Transguard Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is seeking a Coordinator for Facilities Management Soft Services in Dubai. The role involves assisting in service delivery, managing a cleaning team, and ensuring high standards of cleanliness. The ideal candidate will have strong communication skills and experience in team management.

Qualifications

• Assist Operations Manager in delivering FM provisions.
• Manage a diverse cleaning team across multiple sites.

Responsibilities

• Maintain daily deployments as per contractual agreements.
• Coordinate with internal stakeholders for new contract mobilization.
• Conduct regular cleaning audits for all contracts.

Skills

Communication

Team Management

Problem Solving

Tools

CAFM systems

Job description

Transguard Group Overview

Established in 2001, Transguard Group has diversified significantly and leads in Cash Services, Security Services, Manpower Services, Facilities Management, and Aviation. We are the UAE’s most trusted business support and outsourcing provider, with a large, dynamic, and culturally diverse workforce of 50,000 employees.

Position: Coordinator - Facilities Management Soft Services

Location: HQ in DAFZA, Dubai Airport Freezone

Scope

Assist the Operations Manager/Account Manager in delivering contractual FM provisions related to Soft Services. Ensure timely and quality service delivery to customers, manage a diverse cleaning team across multiple sites, and handle record-keeping and administrative activities. The role is critical in maintaining high standards of cleanliness and hygiene and ensuring customer satisfaction.

Key Responsibilities

Financial

• Maintain daily deployments as per contractual agreements.
• Share invoice information and obtain client approvals within stipulated timeframes.
• Maintain contractual KPIs.
• Coordinate efficiently to ensure smooth IFS operations.

Customer

• Coordinate with internal stakeholders for new contract mobilization.
• Maintain effective communication with internal departments and clients.
• Address client escalations and operational needs promptly.
• Identify operational challenges and implement solutions.
• Manage resources to ensure smooth operations across all sites.
• Conduct regular cleaning audits for all contracts.

Process

• Create work schedules aligned with contractual scope for seamless delivery.
• Report service variations to the Operations Manager.
• Utilize CAFM systems effectively for required contracts.
• Maintain records related to disciplinary actions, incident reports, and annual leave.

Innovation

• Identify and implement technology solutions.
• Develop new cleaning methods to improve effectiveness.
• Create customized cleaning solutions.