Coordinator - Facilities Management Soft Services

SupportFinity™; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Coordinator for Facilities Management Soft Services to enhance operational efficiency and customer satisfaction. This role is pivotal in managing a diverse cleaning team while ensuring high standards of cleanliness across multiple sites. The ideal candidate will have a strong background in facilities management, excellent communication skills, and a knack for problem-solving. Join a dynamic team and contribute to innovative cleaning solutions that elevate service delivery and operational excellence.

Qualifications

• 2-3 years of experience in facilities management or a similar role.
• Proficient in English communication and writing.

Responsibilities

• Assist in delivering FM provisions related to Soft Services.
• Manage a diverse cleaning team across multiple sites.
• Conduct regular cleaning audits across all contracts.

Skills

Team Management

Customer Communication

Problem Solving

Time Management

Technological Solutions Implementation

Education

BICS Certification or Equivalent

Tools

CAFM Systems

Reporting Systems

Job description

Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Coordinator - Facilities Management Soft Services to join our Integrated Facilities Services team at our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

Assist the Operations Manager / Account Manager in delivering contractual FM provisions related to Soft Services. Ensure time-bound and quality service is offered to customers in line with contractual requirements. Manage a diverse cleaning team across multiple sites, along with record keeping and administrative activities. This role is critical in ensuring smooth and efficient cleaning services operations, maintaining high standards of cleanliness and hygiene, and delivering exceptional customer satisfaction.

Financial

• Ensure daily deployments are maintained as per the contractual scope.
• Share invoice information and client approvals within stipulated timeframes.
• Maintain contractual KPIs as per scope.
• Coordinate effectively to ensure smooth IFS operations.

Customer

• Coordinate with internal stakeholders for new contract mobilization.
• Maintain effective communication with internal departments and clients.
• Address client escalations and operational needs promptly.
• Identify operational challenges and implement solutions for efficiency.
• Manage resources to ensure smooth operations at all sites.
• Conduct regular cleaning audits across all contracts.

Process

• Create work schedules aligned with contractual scope for seamless service delivery.
• Report service variations to the Operations Manager.
• Utilize CAFM systems effectively for contract management.
• Maintain records related to disciplinary actions, incident reports, and annual leave.

Innovation

• Identify and implement technological solutions.
• Develop new cleaning methods to improve effectiveness.
• Create customized cleaning solutions.

Selection Criteria

• 2-3 years of experience in a similar role.
• BICS certification or equivalent.
• Proficient in English writing and communication.
• Valid UAE driving license.
• Extensive knowledge of computer/reporting systems.
• Good understanding of cleaning operations, including machinery, chemicals, and processes.