COO

Company: TenTwenty
Role: Chief Operating Officer (COO)
Location: Dubai UAE
Language: English (fluent)
WFH policy: Onsite
Industry: Digital Agency
Product: Website/App UI/UX Design Web Applications (SaaS) Ecommerce Digital Consulting Global Hosting Solutions
ICP: Federal & Local Governments Multinationals
Size and functions of local team: 55 FTE 10 nationalities.

Role Description:

• Overseeing daily agency operations, project delivery, team management, resource allocation.
• Acting as the primary escalation point for high-priority client concerns.
• Mentoring and motivating project managers and department heads to drive performance.
• Monitoring project budgets and ensuring monthly profitability targets are met.
• Translating CEO's vision into operational plans and executing them.
• Establishing KPIs for project success and operational health.

Unique About the Company:

• 400 clients, 500 projects delivered across government and multinational sectors.
• Strong reputation with premium inbound clients including Aramco & Federal Gov.
• 25% YoY revenue growth with increasing focus on recurring business.
• High-profile, large-scale projects with premium fees.
• Collaborative multinational team (55 FTE, 10 nationalities).

Growth Perspective:

• January launch of new leadership team (MT) to support scaling.
• 40 ongoing projects across website/app development and digital consulting.
• Opportunity for profit-sharing and buy-in options.

Must Haves:

• 10 years in operations/project management within digital agencies or consultancies.
• Experience leading large-scale web and mobile app projects for government or enterprise clients.
• Financial acumen managing budgets and driving profitability.
• Proven track record in mentoring teams and fostering operational excellence.
• Digital/tech agency background (PM or Head of Delivery Ops roles).
• Age range: 30-40 (ideal).
• Nationality: Dutch, Scandinavian, German preferred.
• Hands-on leadership style, entrepreneurial and ownership-driven mindset.

Nice to Haves:

• Experience with Monday, QuickBooks, Slack, Google Suite.
• Ideally has been to Dubai before (not a must).

Salary & Benefits:

• 110K base, profit-sharing, buy-in options.
• Tax-free salary.
• Relocation support if necessary.

Hiring Process:

• Introductory call with Patrick (CEO).