Conversational QA Tester

Client of Unified Consultancy Services; United Arab Emirates; On-site; USD 45,000 - 70,000; Full time

Job summary

A consulting company in Dubai is seeking a detail-oriented Conversational QA Tester to join their QA team. The candidate will validate conversation flows and user experience across various channels, ensuring accurate interactions in AI-driven systems. The ideal individual has hands-on experience with chatbots and conversational platforms, supporting advanced testing and quality assurance tasks.

Qualifications

• 3+ years in QA testing, with 1-2 years in Conversational AI.
• Experience with NLP/NLU concepts.
• Good understanding of RESTful APIs and chatbot backend logic.

Responsibilities

• Test chatbot interactions across multiple channels.
• Create and maintain test cases for AI systems.
• Log defects and support root cause analysis.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree in Computer Science

Tools

Botium

Postman

Selenium

Appium

Dialogflow

RASA

Microsoft Bot Framework

Lex

Job description

Conversational QA Tester position based onsite in Dubai. This JD is tailored for a candidate experienced in testing Conversational AI platforms such as chatbots, voice bots, or virtual assistants, commonly used in CX platforms, banking, e-commerce, and telco environments.

Job Title: Conversational QA Tester

Job Type: Full-time

Experience: 3 6 Years

Department: Quality Assurance / Testing

Job Summary:

We are looking for a detail-oriented and analytical Conversational QA Tester to join our QA team in Dubai. The ideal candidate will have hands-on experience in testing AI-driven conversational platforms such as chatbots and voice assistants. You will be responsible for validating conversation flows, NLP/NLU accuracy, context management, and the overall user experience across various channels (web, mobile, IVR, WhatsApp, etc.).

Key Responsibilities:

• Test and validate chatbot and voice bot interactions across multiple channels (web, mobile app, social messaging platforms, IVR).
• Collaborate with Product, Development, and NLP teams to ensure accuracy of intents, entities, and dialogue design.
• Create, execute, and maintain test cases, test plans, and test scripts for conversational journeys.
• Perform end-to-end functional, regression, and exploratory testing on conversational AI systems.
• Log defects with precise reproduction steps and support root cause analysis.
• Ensure proper coverage of edge cases and user scenarios including fallback, interruptions, disambiguation, and multilingual support (if applicable).
• Monitor logs and analytics tools to identify bugs and anomalies in conversations.
• Ensure integrations with backend APIs, CRM, and databases function as expected.
• Provide feedback on UX/UI design of bot flows for better user experience.
• Perform testing using automation tools (if applicable) and support UAT sessions.

Required Skills & Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in QA testing with at least 1 2 years in Conversational AI/Chatbot/Voicebot testing.
• Experience with tools such as Botium, Postman, Selenium, Appium, Dialogflow, RASA, Microsoft Bot Framework, Lex, or similar platforms.
• Good understanding of NLP/NLU concepts like intents, entities, and utterances.
• Strong knowledge of RESTful APIs, JSON, and chatbot backend logic.
• Familiarity with Agile/Scrum environments.
• Excellent analytical, problem-solving, and communication skills.
• Experience with testing bots in Arabic or other languages (preferred but not mandatory).

Preferred Qualifications:

• ISTQB Certification or equivalent.
• Experience working on CCaaS or Omnichannel CX platforms like Genesys, Avaya, Twilio, or Acqueon.
• Exposure to testing voice bots integrated with telephony/IVR systems.
• Familiarity with bot analytics platforms such as Google Analytics, Dashbot, or Voiceflow.

Company Industry

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area

• IT Software

Keywords

• Conversational QA Tester

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