Contact Center Agent – UAE Nationals Only

Mashreq; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution is looking to enhance its customer service team in Ras Al Khaimah. The role focuses on engaging customers over the phone, resolving inquiries, and fostering loyalty. Ideal candidates should be university graduates with strong communication skills and a customer-oriented attitude. This position is suitable for fresh graduates or those with up to three years of experience.

Qualifications

• Preferably with finance/banking or maths component.
• Bilingual.
• Fresh Graduates welcome and up to 3 years of experience.

Responsibilities

• Interact with customers to understand banking needs.
• Provide excellent customer service to achieve loyalty.
• Resolve problems and convert sales opportunities.

Skills

Customer Focus

Communication

Listening Skills

Education

University Graduate

Job description

Job Purpose

To delight internal and external customers over the telephone.

Key result Areas

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Knowledge, Skills and Experience

• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• Fresh Graduates are welcome to apply and upto 3 years of experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.