Contact Center Agent (Banking)

Dicetek LLC; Ras Al Khaimah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic contact center agents to provide exceptional service across multiple channels. In this role, you'll manage inquiries and complaints, ensuring customer satisfaction while working in a fast-paced environment. Bilingual skills are essential, and those with trilingual abilities will have an edge. Join a team that values adaptability and teamwork, where your contributions will make a significant impact in the banking sector. This is a fantastic opportunity to grow your career in a supportive and flexible workplace.

Qualifications

• Bilingual skills are mandatory; trilingual including Hindi preferred.
• Basic knowledge of banking is essential for this role.

Responsibilities

• Handle inquiries, complaints, and service requests across calls, chat, and email.
• Work in a 24/7 environment with flexible scheduling.

Skills

Excellent writing skills

Basic knowledge of banking

Problem-solving skills

Attention to detail

Time management

Cross-selling ability

Adaptability

Ability to work under pressure

Teamwork

Maintaining customer confidentiality

Job description

Job Responsibilities and Requirements

The Contact Center operates 24/7, and staff will attend duties based on the assigned schedule (weekly/monthly). Agents should be flexible to accommodate schedule changes. Bilingual skills are mandatory, and trilingual abilities including Hindi are preferred.

Agents will handle inquiries, complaints, and service requests across multiple channels such as calls, chat, and email for all banking services.

Skills and Knowledge Requirements

1. Excellent writing skills
2. Basic knowledge of banking
3. Problem-solving skills
4. Street smart
5. Attention to detail
6. Time management
7. Cross-selling ability
8. Adaptability
9. Ability to work under pressure
10. Teamwork
11. Maintaining customer confidentiality