Consumer Experience Manager

JTI; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Consumer Experience Manager, where you will play a key role in developing strategies for Leisure, Horeca, and Retail channels. This position offers a unique opportunity to enhance consumer experiences and brand visibility across the Middle East markets. Collaborate with various teams to create innovative marketing materials and execute impactful events. With a commitment to wellbeing initiatives and flexible work arrangements, this role promises growth opportunities and excellent benefits. If you are ready to make a difference and build your success story, apply now!

Benefits

Wellbeing initiatives

Flexible work arrangements

Growth opportunities

Excellent benefits

Qualifications

• 3-5 years of experience in activation, marketing, or trade marketing.
• Strong consumer marketing knowledge and new product launch experience.

Responsibilities

• Define channel strategies and develop consumer experience programs.
• Maximize brand visibility and manage budgets effectively.

Skills

Leadership and People Management Skills

Communication Skills

Process / Project Management

Decision Making

Analysis & Problem Solving

Brand Communication

Negotiation Skills

Education

University Degree

Tools

MS Word

Excel

PowerPoint

SAP

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

Position : Consumer Experience Manager

In the role of Consumer Experience Manager, you will be strictly collaborating with the Consumer Experience Lead on developing the Leisure, Horeca and Retail channels strategy and consumer program implementation in the Middle East markets across the categories (RMC, RRP & Shisha).

Due to the nature of the Horeca / leisure business, this incumbent is required to work evenings and on weekends where necessary.

Responsibilities :

• Define the channels and activations objectives / strategies.
• Develop programs and activities for the channels that are able to deliver superior consumer experience.
• Maximize brand visibility across contracted outlets and events by identifying relevant branding opportunities to increase the reach of JTI brands to consumers in an effective and efficient manner. Collaborate with the Brand Team to develop and produce innovative, modern and eye-catching materials in line with brand guidelines.
• Keep a close tap on all trending events and partners across Middle East markets. Develop and execute events whenever needed to support the brand, while following up with all suppliers to deliver with the required quality on time.
• Manage and control the proper implementation of all related activities ensuring executional excellence.
• Manage all assigned budgets in a secure and efficient manner.

Requirements :

• University Degree
• 3-5 years of relevant experience in activation, marketing or trade marketing positions (preferred consumer electronics or consultancy)
• Proficient in MS Word, Excel, PowerPoint, and SAP
• Leadership and People Management Skills
• Communication Skills
• Process / Project Management, Decision Making, Analysis & Problem solving
• Consumer Marketing Knowledge, New Product Launches / Development
• Brand Communication, Promotional Management, Business insight, Negotiation skills
• Highly organized, detail-oriented, and a team player

What to Expect :

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps :

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure : Phone screening with TA >

Assessment tests >

Interviews >

Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.