Connectivity Centre Agent

One&Only Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

One&Only Resorts is looking for a Connectivity Centre Agent to join their team in Dubai. This role focuses on delivering exceptional service, handling guest requests, and ensuring a memorable experience for all guests. Candidates with a background in upscale luxury hospitality are encouraged to apply.

Qualifications

• 1-2 years of experience in luxury hospitality.
• Strong customer service and reservation skills.
• Fluency in English or other languages.

Responsibilities

• Handle calls efficiently and courteously.
• Coordinate guest requests promptly.
• Anticipate guest needs and create memorable experiences.

Skills

Customer Service

Communication

Attention to Detail

Education

Bachelor of Business Administration (Management)

Tools

Opera Systems

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that is chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. We anticipate our guests' needs and surpass expectations, designing memorable experiences from family outings to romantic dinners. Our passion drives everything we do.

With stunning resorts worldwide and exciting expansion plans, Kerzner International offers a fantastic opportunity for a Connectivity Centre Agent at One&Only The Palm Hotel in Dubai.

The role involves handling all calls efficiently and courteously, projecting a favorable image of the resort, and coordinating guest requests promptly. You will anticipate guest needs, including pre-arrival arrangements, and execute requests to create memorable experiences and build lasting relationships.

The ideal candidate will report to the Guest Experience Manager, have 1-2 years of experience in a similar role within upscale luxury hospitality or five-star hotels, possess strong customer service and reservation skills, attention to detail, and excellent communication in English or other languages. Computer literacy and experience with Opera systems are required. Middle East/GCC experience is an advantage.

At One&Only, creating JOY is our core value. If you are detail-oriented, proactive, energetic, and passionate about delivering exceptional service, we want to hear from you.

Join our expanding brand and be part of a team dedicated to exceeding guest expectations and creating everlasting memories.