Conference & Catering Service Executive

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking an experienced catering sales manager to handle social and corporate catering opportunities. You will be responsible for maximizing revenue through upselling and ensuring high levels of customer service. Ideal candidates will possess strong negotiation skills and a degree in Business Administration or a related field. This role offers a dynamic work environment and growth opportunities within a renowned brand.

Qualifications

• Strong understanding of catering and event management.
• Ability to maximize revenue through upselling.
• Excellent customer service skills.

Responsibilities

• Handles social and local corporate catering opportunities.
• Develops catering sales plans and manages revenue.
• Ensures seamless turnover between sales and operations.

Skills

Negotiating skills

Creative selling abilities

Customer service excellence

Education

High school diploma or G.E.D. equivalent

2-year degree in Business Administration or related field

Job description

Overview

Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Manages the sales efforts for the property including local corporate and social catering. Responds to incoming catering opportunities for the property. Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive as applicable. Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Works with the management team to create and implement a catering sales plan addressing revenue customers and develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Manages catering sales revenue and operation budgets and provides forecasting menus that drive with selling implementation and follow-through of catering and supports Marriott's Customer Service Standards and hotels Brand Standards.

Operational Execution

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence). Participates in and practices daily service basics of the brands. Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International. Handles social and local corporate catering opportunities that are above sales office parameters. Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Performs other duties as assigned to meet business needs.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.