Concierge - The First Collection

The First Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent property development firm in Dubai is seeking a Concierge Manager. The ideal candidate will manage daily operations, maximize concierge revenue, and ensure excellent service for TFG owners and guests. Candidates must have at least 2 years in hospitality and be fluent in Arabic. Knowledge of Dubai's attractions is crucial. This role offers growth potential in a dynamic corporate environment.

Qualifications

• Minimum of 2 years hospitality or tourism experience.
• Experience in front of the office or guest-facing activities preferred.

Responsibilities

• Daily report management
• Maximizing concierge revenue through excursions and tours
• Guiding Concierge team on proper procedures and guest handling
• Managing logistics of the tours booked for guests
• Ensuring Concierge team has extensive knowledge about TFG and UAE attractions

Skills

Fluent in Arabic

Hospitality or Tourism experience

Knowledge of Dubai basic tours and attractions

Job description

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

• Daily report management
• Development of strategies for direct office tour
• Maximizing concierge revenue through excursions and tours direct sales
• Monthly production report on revenue generated via Concierge team
• Guiding Concierge team on proper procedures + guest handling
• Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
• Managing logistics of the tours booked for guests
• Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized
• Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food & Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)
• Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours
• Signing up clients for upcoming TFG Hotels loyalty program
• Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties

Desired Skill & Expertise

• Fluent in Arabic
• Hospitality or Tourism experience for a minimum of 2 years
• Preferably with front of the office or guest facing activities experience
• Knowledge of Dubai basic tours and attractions is a must